Search for dissertations about: "dissertation of employee satisfaction"

Showing result 1 - 5 of 22 swedish dissertations containing the words dissertation of employee satisfaction.

  1. 1. Effects of critical incidents on consumer satisfaction

    University dissertation from Karlstad University Studies

    Author : Margareta Friman; Karlstads universitet.; Karlstads universitet.; Karlstads universitet.; Göteborgs universitet.; Gothenburg University.; [2000]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. READ MORE

  2. 2. Employee responsibility – Conceptualization, validation, determinants, and outcomes

    University dissertation from Göteborg : Göteborg University

    Author : Wajda Irfaeya; Göteborgs universitet.; Gothenburg University.; Göteborgs universitet.; Gothenburg University.; [2008]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; personal responsibility; personal initiative; accountability; obligation; modern work life; non-managers; managers; job characteristics; job performance; job satisfaction;

    Abstract : The term 'personal responsibility' is frequently found in organizational research and heard in daily life. In the literature, the term 'responsibility' is used inconsistently, ambiguosly, and variously. As a result, some researchers describe 'responsibility' as 'an essentially contested' notion and a 'container' concept. READ MORE

  3. 3. The internationalization of work : Psychophysiological predictors of adjustment to foreign assignment

    University dissertation from Stockholm : Karolinska Institutet, Department of Neuroscience

    Author : Ingrid Anderzén; Karolinska Institutet.; Karolinska Institutet.; [1998]
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; International relocation; expatriation; repatriation; psychophysiology; stress;

    Abstract : Developments during the last decade have resulted in an increased globalization of both personal and financial resources. This thesis is based on a longitudinal, prospective study, following a group of employees and their families (n=131, expatriate group) before (pre-assignment), during (expatriation) and after (repatriation) a work-related assignment abroad. READ MORE

  4. 4. Challenges in Delivering Services: : The Front-Line Hospitality and Tourism Employee Perspective

    University dissertation from Göteborg : Intellecta Infolog

    Author : Christine Lundberg; Mittuniversitetet.; Högskolan i Borås.; Göteborgs universitet.; Gothenburg University.; [2010]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; frontline personnel;

    Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE

  5. 5. Satisfaction with public transport services

    University dissertation from Göteborg : Vasastadens bokbinderi AB

    Author : Margareta Friman; Karlstads universitet.; Karlstads universitet.; Karlstads universitet.; [1998]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE