Search for dissertations about: "dissertation on customer satisfaction"

Showing result 1 - 5 of 10 swedish dissertations containing the words dissertation on customer satisfaction.

2. 1. Customer Complaint Behaviour in Service

   Author : Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. READ MORE

4. 2. Value creation and loyalty in exchange relationships : a dynamic perspective

   Author : Claes Gunnarsson; Claes Hultman; Lars Hallén; Jörgen Elbe; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Marketing; Industrial marketing; Value creation; Shortfall; Loyalty; Business relationship; Trust; Commitment; Customer satisfaction.; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business studies; Företagsekonomi; Business Studies; Företagsekonomi;

   Abstract : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. READ MORE

5. 3. On the Application of Designed Experimentation for Customer Focused Product Development

   Author : Fredrik Ekdahl; Rick L. Edgeman; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

   Abstract : Today, the use of statistical methods and tools for solving problems in industry is growing steadily. The increased application of statistics in industry is attributable to the many theoretical advancements made by researchers over the years, but also to the increased awareness in industry that statistical methods and tools constitute an important resource of great strategic value. READ MORE

6. 4. In the Business of Building Green : The value of low-energy residential buildings from customer and developer perspectives

   Author : Agnieszka Zalejska-Jonsson; Hans Lind; Staffan Hintze; Leif Gustavsson; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; sustainability; green buildings; residential buildings; low-energy; energy-efficiency; construction cost; profitability; occupant satisfaction; indoor environment quality IEQ ; hållbarhet; gröna byggnader; bostäder; låg-energi; energieffektivitet; byggkostnad; lönsamhet; boende nöjdhet; inomhusmiljö;

   Abstract : An overarching aim of this research was to investigate the comprehensive value of green residential buildings as seen from two perspectives: that of the developer and that of the occupant (the customer). The dissertation consists of studies presented in seven papers. READ MORE

7. 5. On Application-Perceived Quality of Service in Wireless Networks

   Author : Stefan Chevul; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

   Abstract : Wireless and Mobile Internet have changed the way people and businesses operate. Communication from any Internet access point, including wireless networks such as UMTS, GPRS or WLAN has enabled organizations to have a mobile workforce. However, networked applications such as web, email, streaming multimedia etc. READ MORE