Search for dissertations about: "dissertations customer care"
Found 4 swedish dissertations containing the words dissertations customer care.
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1. Health Care Customer Creativity
Abstract : Crafting and stimulating service innovation is considered a main research priority and remains a challenge for service providers. One suggested component of stimulating service innovation is customer creativity. READ MORE
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2. Ownership or Access? : A study of mobility services in the access economy
Abstract : The access economy is a business model emphasizing temporary access and usage over permanent ownership, centered on the renting of products among individuals or organizations. Endorsed by the media, analysts, and researchers, access-based services, which allow customers to pay for the temporary use of a product without owning it, have gained popularity in various consumer and business-to-business industries, including mobility, fashion, and mechanical equipment. READ MORE
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3. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes
Abstract : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. READ MORE
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4. Supporting Collaborative Work through ICT : How End-users Think of and Adopt Integrated HealthInformation Systems
Abstract : Health Information Systems (HISs) are implemented to support individuals,organizations, and society, making work processes integrated andcontributing to increase service quality and patient safety. However, theoutcomes of many HIS implementations in both primary care and hospitalsettings have either not met yet all the expectations decision-makersidentified or have failed in their implementation. READ MORE