Search for dissertations about: "e-government service evaluation"

Showing result 1 - 5 of 7 swedish dissertations containing the words e-government service evaluation.

2. 1. E-Government Service Evaluation in Rwanda : A Design Perspective

   Author : Solange Mukamurenzi; Åke Grönlund; Sirajul M. Islam; Jeremy Rose; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Design science research; e-government; e-government service evaluation; information systems artifact; Least Developed Countries LDC ; Rwanda; Sub-Saharan Africa; user involvement;

   Abstract : Rwanda has embraced e-government. As the first step of implementation, services are being developed and provided online. READ MORE

4. 2. Working with the Fogbow : Design and Reconfiguration of services and Participation in E-Government

   Author : Annelie Ekelin; Högskolan i Kalmar; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Information Technology; e-government; e-democracy; Technoscience Studies; Informatics; 24-timmarsmyndigheten; serviceutveckling inom offentlig sektor; medborgarperspektiv; Informatik;

   Abstract : This thesis is about the metaphors of the rainbow and the fogbow, investigations and evaluations, public Internet monitors, writing women, reflections and discussions about politics, design and democracy. It is also about the ongoing re-structuring of participation in service design within the development of E-Government. READ MORE

5. 3. How can I help you? : The delivery of e-government services by means of a digital assistant

   Author : Matthew M. Raoufi; Olov Forsgren; Umeå universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Informatics; computer and systems science; Digital assistant; E-government; E-services; Embodied Conversational Agent; Accessibility; Informatik; data- och systemvetenskap; Informatics; computer and systems science; Informatik; data- och systemvetenskap; computer and systems sciences; data- och systemvetenskap;

   Abstract : This thesis focuses on the delivery of government services to citizens with a particula r emphasis on enabling those who are at risk of exclusion from the digital society to gain access to it. Following in this direction, one of the frequently addressed issues concerning the accessibility of e-services and information in government websites is found to be the users’ unawareness concerning the location of the desired information or service. READ MORE

6. 4. Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government

   Author : Elin Uppström; Gustaf Juell-Skielse; Christer Magnusson; Ulf Melin; Stockholms universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Value Co-creation; Design Science; e-Government; Boundary Object; Critical Realism; Computer and Systems Sciences; data- och systemvetenskap;

   Abstract : E-government services in the form of information systems (IS) artifacts create a new arena for co-creation that governments aim to leverage. Design of and knowledge about IS artifacts in value co-creation in e-government can thereby be considered valuable for the future development of e-government. READ MORE

7. 5. Government e-service delivery : identification of success factors from citizens' perspective

   Author : Parmita Saha; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

   Abstract : The successful adoption of new technologies helps governments achieve efficiency in their implementation and delivery of public services to citizens. The objective behind various e-government initiatives has shifted in recent years towards establishing services that cater more to citizens' needs and offer greater accessibility. READ MORE