Search for dissertations about: "e-service"

Showing result 1 - 5 of 15 swedish dissertations containing the word e-service.

2. 1. Public e-Service Stakeholders : A study on who matters for public e-service development and implementation

   Author : Ida Lindgren; Karin Axelsson; Göran Goldkuhl; Leif Flak; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

   Abstract : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. READ MORE

4. 2. Government e-service delivery : identification of success factors from citizens' perspective

   Author : Parmita Saha; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

   Abstract : The successful adoption of new technologies helps governments achieve efficiency in their implementation and delivery of public services to citizens. The objective behind various e-government initiatives has shifted in recent years towards establishing services that cater more to citizens' needs and offer greater accessibility. READ MORE

5. 3. User Participation In Public e-service Development : Guidelines for including external users

   Author : Jesper Holgersson; Eva Söderström; Fredrik Karlsson; Anne Persson; Leif Skiftenes Flak; Högskolan i Skövde; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; User participation; public e-service development; external users; Technology; Teknik; Information Systems; Informationssystem IS ;

   Abstract : .... READ MORE

6. 4. Problems in public e-service development

   Author : Håkan Sundberg; Karl W Sandberg; Anita Miriamsdotter; Mittuniversitetet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; E-government; e-services; business processes; development processes; stovepipe organisations; case study; Computer science; Datavetenskap;

   Abstract : This thesis focuses on the general problem of integration and co-operation between business and IT organisations, and on the specific problem of co-ordinating the development process across stovepiped departments that do not collaborate cross-functionally. The purpose is to increase knowledge and understanding about public organisations’ difficulties in meeting their customers’ and the organisation’s needs for electronic services. READ MORE

7. 5. Secure and scalable E-service software delivery

   Author : Han-Hsuan Lin; Nahid Shahmehri; Linköpings universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Computer science; Datavetenskap;

   Abstract : Due to the complexity of software and end-user operating environments, software management in general is not an easy task for end-users. In the context of e-service, what end-users buy is the service package. READ MORE