Search for dissertations about: "electronic customer relationship management"

Found 5 swedish dissertations containing the words electronic customer relationship management.

2. 1. The Microstructure of Collaborative E-business Capability

   Author : John Gibe; Institutet för Ekonomisk forskning; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Management of enterprises; Organisationsteori; Organizational science; Strategic management; RBV; Resource-based view; Capability microstructures; Capabilities; B2B; Collaboration; Electronic commerce; E-business; E-commerce; Företagsledning; management;

   Abstract : IT has direct and observable positive effects for consumers. For firms, the situation is somewhat different, because efficiencies generated by publicly available technology tend to be competed away. READ MORE

4. 2. Determinants in the adoption of a customer relationship management system : a study among bank managers

   Author : Joseph Vella; Victoria Crittenden; Luleå tekniska universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing; Elektronisk handel; Electronic Commerce;

   Abstract : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. READ MORE

5. 3. A comprehensive framework for the adoption of techno-relationship innovations : Empirical evidence from eCRM in manufacturing SMEs

   Author : Kittipong Sophonthummapharn; George Tesar; Gert-Olof Boström; Tom Bramorski; Umeå universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Techno-relationship innovations; Key Infulential Factors; e-business; Internet marketing; adoption model; electronic Customer Relationship Management eCRM ; determinant factors; research framework; manufacturing SMEs; Thailand; Business and economics; Ekonomi;

   Abstract : Information Technology (IT) plays a significant role in today business competition. A prominent role is that it helps a firm to manage relationships with customers effectively. Adoption of appropriate technology can lead the firm to greater business competency, improve its business performance, and ensure it retains its competitive advantages. READ MORE

6. 4. Interruptible Load as an Ancillary Service in Deregulated Electricity Markets

   Author : Anh Tuan Le; Chalmers tekniska högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; reserve generation; least-cost planning.; interruptible load management; optimal power flow; ancillary services; deregulated electricity market; congestion management;

   Abstract : Power companies world-wide have been restructuring their electric power systems from a vertically integrated entity to a deregulated, open-market environment. Previously, electric utilities usually sought to maximize the social welfare of the system with distributional equity as its main operational criterion. READ MORE

7. 5. A tale of two FinTech solutions : Loyalty in mobile bank applications and initial trust in financial robo-advisors

   Author : Mustafa Nourallah; Peter Öhman; Christer Strandberg; Tommy Roxenhall; Duc Khuong Nguyen; Mittuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; FinTech; loyalty; young bank customers; Mobile bank applications; initial trust; young retail investors; financial robo-advisors;

   Abstract : This thesis on financial technology (FinTech) solutions consists of twosuccessive phases, each including two articles. The first phase targets the loyalty of young bank customers (YBCs) to mobile bank applications (MBAs). READ MORE