Search for dissertations about: "expectations gap"

Showing result 11 - 15 of 54 swedish dissertations containing the words expectations gap.

  2. 11. Perceived Quality in the Automotive Industry

    Author : Konstantinos Stylidis; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; knowledge management.; product quality; perceived quality; product development; automotive;

    Abstract : The supremacy of the automotive manufacturers in the modern world is no longer driven by them achieving a superior manufacturing quality but increasingly depends on the customer’s quality perception. The premium sector of the automotive industry is facing tough international competition. READ MORE

  4. 12. Determinants in the adoption of a customer relationship management system : a study among bank managers

    Author : Joseph Vella; Victoria Crittenden; Luleå tekniska universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing; Elektronisk handel; Electronic Commerce;

    Abstract : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. READ MORE

  5. 13. On the Transformation of Maintenance Organisations in Digitalised Manufacturing

    Author : Jon Bokrantz; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; scenario planning; digitalisation; production disturbances; manufacturing; OEE; maintenance; production;

    Abstract : The key to ensuring competitiveness in the future of manufacturing is digitalisation. This has been unanimously recognised by all the world’s largest economies, which is spurring global efforts that will lead to the realisation of digitalised manufacturing: the next manufacturing era that will see a seamless convergence of the virtual and physical world. READ MORE

  6. 14. The Political Participation of the Poor: Local Social Context and the Impact of Social Ties on the Political Engagement of Poor Individuals

    Author : Prisca Jöst; Göteborgs universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Political Participation; Poverty; Social Ties; Social Context; Voting;

    Abstract : Research on political participation finds that poor citizens engage less in politics than wealthy citizens. Yet, recent survey evidence also suggests that there is crucial variation in the poor’s level of engagement within the same country and across neighborhoods and villages. READ MORE

  7. 15. Macroeconomic Uncertainty and Exchange Rate Policy

    Author : Erik Post; Nils Gottfries; Annika Alexius; Kai Leitemo; Uppsala universitet; []
    Keywords : Social sciences; SAMHÄLLSVETENSKAP;

    Abstract : Essay 1 (with Annika Alexius) uses a structural VAR model to study the role of floating exchange rates for five "small open economies" with inflation targets. We show that only in Sweden and Canada does the nominal exchange rate behave in a stabilizing way. Most exchange rate movements are responses to non-fundamental shocks. READ MORE