Search for dissertations about: "government service management"

Showing result 6 - 10 of 38 swedish dissertations containing the words government service management.

  2. 6. An m-Government Solution for Complaint and Problem Management : Designing a Solution for Government 2.0

    Author : Carl-Mikael Lönn; Christer Magnusson; Paul Johannesson; Louise Yngström; Stockholms universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; m-government; Computer and Systems Sciences; data- och systemvetenskap;

    Abstract : In recent years emphasis has been placed on opening up governments and empowering and engaging citizens in governmental activities: this view of e-government is referred to as government 2.0. Government 2. READ MORE

  4. 7. Social Media as Sociomaterial Service : On Practicing Public Service Innovation in Municipalities

    Author : Livia Norström; Martin Gellerstedt; Ulrika Lundh Snis; Iréne Bernhard; Anna Ståhlbröst; Högskolan Väst; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Social media; Municipalities; Communicators; E-government; Participatory government; Engaged scholarship; Service innovation; Practice perspective; Sociomateriality; Work Integrated Learning; Arbetsintegrerat lärande; Informatik; Informatics;

    Abstract : Governments are in need to innovate public service. They struggle with complex societal problems, decreased citizen trust and the work of adapting to new demands related to how service should be delivered to fit contemporary living. READ MORE

  5. 8. Public debt management

    Author : Anders Paalzow; Handelshögskolan i Stockholm; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : This thesis consists of three self-contained papers covering different aspects of public debt management. From a methodological point of view they all have in common that results and models from the theory of finance are used to analyze the effects of public debt management. READ MORE

  6. 9. Information and records management systems and the impact of information culture on the management of public information

    Author : Proscovia Svärd; the Netherlands Amsterdam University of Amsterdam; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Enterprise Content Management; Records Management; EGovernment; Organizational Culture and Information Culture; Media and Communications; Medie- och kommunikationsvetenskap;

    Abstract : The information society and the paperless office are by now two timeworn metaphors of contemporary society, where information is considered as the main asset and vehicle for economic, cultural and political achievements, enhanced by the use of information technology. Though information is considered an important asset not much attention is paid to its management. READ MORE

  7. 10. Working with the Fogbow : Design and Reconfiguration of services and Participation in E-Government

    Author : Annelie Ekelin; Högskolan i Kalmar; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Information Technology; e-government; e-democracy; Technoscience Studies; Informatics; 24-timmarsmyndigheten; serviceutveckling inom offentlig sektor; medborgarperspektiv; Informatik;

    Abstract : This thesis is about the metaphors of the rainbow and the fogbow, investigations and evaluations, public Internet monitors, writing women, reflections and discussions about politics, design and democracy. It is also about the ongoing re-structuring of participation in service design within the development of E-Government. READ MORE