Search for dissertations about: "health call centre"

Found 5 swedish dissertations containing the words health call centre.

2. 1. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

   Author : Monica Andersson Bäck; Göteborgs universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

   Abstract : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. READ MORE

4. 2. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

   Author : Kerstin Norman; Håkan Alm; Ewa Wigaeus Tornqvist; Allan Toomingas; Gunnevi Sundelin; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Callcenter; fysisk och psykosocial exponering; hälsa; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

   Abstract : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. READ MORE

5. 3. Challenges in prehospital emergency care : patient, spouse and personnel perspectives

   Author : Kerstin Forslund; Venke Sørlie; Margareta Ehnfors; Margareta Gustafsson; Terese Bondas; Örebro universitet; []
   Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; challenge; prehospital; emergency; care; patient; spouse; personnel; chain; acute chest pain; Caring sciences; Vårdvetenskap; Vårdvetenskap; Nursing Science;

   Abstract : Prehospital emergency care (PEC) with the emergency call to the Emergency Medical Dispatch (EMD) centre is an essential part of the health-care system. It is important to obtain knowledge about the links in the PEC chain from the perspectives of those providing the service and those receiving it. READ MORE

6. 4. Maternal mental health matters : childbirth related care in Yemen through women's eyes

   Author : Annica Kempe; Karolinska Institutet; Karolinska Institutet; []
   Keywords : ;

   Abstract : Background: Yemen has a high maternal mortality and a persistent high home birth rate. Though maternal mortality still lies at the heart of maternal health indicators, there is a growing concern about the impact of mental and behavioural health on maternal health outcomes. READ MORE

7. 5. Developing Internet Interventions to Improve Psychosocial Outcomes in Breast Cancer Survivors : Attitudes and practices in Portuguese cancer settings

   Author : Cristina Mendes Santos; Gerhard Andersson; Elisabete Weiderpass; Rui Santana; Irma Verdonck-de Leeuw; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Acceptance and Commitment Therapy ACT ; Attitudes; Breast cancer Survivors; Cognitive Behavioural Therapy CBT ; Digital Mental Health; Internet interventions; Usability; User-centred design; Acceptance and Commitment Therapy ACT ; Attityder; Bröstcanceröverlevande; Kognitiv beteendeterapi KBT ; Digital psykisk hälsa; Internebehandling; Användbarhet; Användarcentrerad design.;

   Abstract : Background: Despite the psychosocial treatment gap in cancer settings and the significant body of evidence on the efficacy and cost-effectiveness of internet interventions, research targeting Breast Cancer Survivors (BCS) is scant, and implementation in clinical settings is limited. While the reasons for this research and implementation gaps are multifactorial, including funding, technical and organizational barriers, the attitudes of the distinct stakeholders in the internet interventions’ ecosystem have been posited to play an important role in this regard. READ MORE