Search for dissertations about: "human service delivery"

Showing result 1 - 5 of 34 swedish dissertations containing the words human service delivery.

2. 1. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

   Author : Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
   Keywords : HUMANIORA; HUMANITIES; NATURVETENSKAP; NATURAL SCIENCES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

   Abstract : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. READ MORE

4. 2. Governing from Above : Solid Waste Management in Nigeria's New Capital City of Abuja

   Author : Onyanta Adama; Gunilla Andrae; Kristian Stokke; Stockholms universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; governance; space; place; solid waste management; relocated capital city; Abuja; Nigeria; Human geography; Kulturgeografi; Human Geography; kulturgeografi;

   Abstract : This doctoral dissertation examines how the symbolic character of a relocated capital city influences and intersects with local conditions to shape the governance structure and relations in service delivery. The focus is on Abuja, the new capital city of Nigeria, and the sector studied is solid waste management. READ MORE

5. 3. Integrated Solutions in the Capital Goods Sector : Exploring innovation, service and network perspectives

   Author : Charlotta Windahl; Christian Berggren; Nicolette Lakemond Ebbers; Andrew Davies; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Integrated solutions; Innovation; Capital goods; Industrial engineering and economy; Industriell teknik och ekonomi;

   Abstract : With varying degrees of success, a number of firms in the capital goods sector are experimenting with different ‘integrated solutions’ initiatives. Integrated solutions include product innovations which enable increased process control that allows the optimisation of the customers’ processes, as well as business innovations which change the firms’ business models and customer approach. READ MORE

6. 4. Exploring non-functional requirements in Digital Product-Service System design : Challenges for manufacturing firms

   Author : Carl Nils Konrad Toller Melén; Marco Bertoni; Christian Johansson Askling; Yong Se Kim; Blekinge Tekniska Högskola; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Product-Service Systems; Value; Non-Functional Requirements; Design Process; Operational Data; Maskinteknik; Mechanical Engineering;

   Abstract : The increased sophistication of customer needs pushes manufacturers toward integrated offerings where physical products and intangible services collaboratively generate value, also known as Product-Service Systems (PSS). This shifts the focal point from product performance to overall system functionality. READ MORE

7. 5. Emotions in service encounters from the perspectives of employees and customers

   Author : Terje Slåtten; Bo Edvardsson; Veronica Liljander; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Emotions; service encounters; employees; customers; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

   Abstract : The overall aim of this thesis is to contribute to deepening and extending our understanding and knowledge of emotions in service encounters by studying it from the two most central human actors in service encounter: (i) the service firm’s employees and (ii) the customer of this firm. This dissertation consist of five separate papers that conceptualize and empirically investigate how different appraisals by employees and customers generate positive and negative emotions, and how types of emotions in service encounters are linked to patterns of behavioural responses. READ MORE