Search for dissertations about: "impact of service quality for customer satisfaction"
Showing result 1 - 5 of 6 swedish dissertations containing the words impact of service quality for customer satisfaction.
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1. The Role of Service Guarantees in Managing Services
Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE
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2. Satisfaction with Public Transport Trips
Abstract : Continuous urban growth, environmental issues, competition for limited space, longer commuting distances as well as the need to promote equity and equality in society are the primary reasons that make the improvement of public transport (PT) services a key policy area in many countries across the globe. Travel satisfaction measures the perceived quality of the PT service and it is an important aspect that operators and PT authorities need to consider when improving the service offered. READ MORE
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3. Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization
Abstract : As digitalization and servitization are transforming the customer offering, and as customers’ wishes and needs are growing increasingly complex, the processes related to understanding how customers perceive the offering need to adapt accordingly. Thus, the customer feedback channels and content are impacted, creating challenges and opportunities for firms in both service and manufacturing industries. READ MORE
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4. Satisfaction with public transport services
Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE
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5. Architectural Evolution of Intelligent Transport Systems (ITS) using Cloud Computing
Abstract : With the advent of Smart Cities, Intelligent Transport System (ITS) has become an efficient way of offering an accessible, safe, and sustainable transportation system. Utilizing advances in Information and Communication Technology (ICT), ITS can maximize the capacity of existing transportation system without building new infrastructure. READ MORE