Search for dissertations about: "implementation of CRM"

Found 3 swedish dissertations containing the words implementation of CRM.

  2. 1. Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes

    Author : Lisen Selander; Institutionen för informatik; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Call Center; Organizational Change; CRM;

    Abstract : Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. READ MORE

  4. 2. Managing the implementation of customer relationship management from an interfunctional perspective

    Author : Greta Isaksson; Luleå tekniska universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Abstract : Customer Relationship Management (CRM) has received an increasing amount of interest among scholars and practitioner in recent years. While some companies have received immense benefits from their investments, other companies have seen no bottom line improvements. READ MORE

  5. 3. Regulatory Design of Capacity Remuneration Mechanisms in Regional and Low-Carbon Electric Power Markets

    Author : Paolo Mastropietro; Mehrdad Ghandhari; Carlos Batlle; Tomás Gómez San Román; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Capacity remuneration mechanisms; security of supply; system adequacy; design elements; regional market integration; reliability options; performance incentives; Electrical Engineering; Elektro- och systemteknik;

    Abstract : Capacity remuneration mechanisms (CRMs) are “climbing” regulatory agendas in all liberalised power sectors, especially in the European Union. CRMs are introduced to improve system reliability and to minimise power shortages to an economically efficient extent. These schemes will have a central role in future power systems. READ MORE