Search for dissertations about: "implementation of CRM"
Found 3 swedish dissertations containing the words implementation of CRM.
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1. Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes
Abstract : Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. READ MORE
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2. Managing the implementation of customer relationship management from an interfunctional perspective
Abstract : Customer Relationship Management (CRM) has received an increasing amount of interest among scholars and practitioner in recent years. While some companies have received immense benefits from their investments, other companies have seen no bottom line improvements. READ MORE
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3. Regulatory Design of Capacity Remuneration Mechanisms in Regional and Low-Carbon Electric Power Markets
Abstract : Capacity remuneration mechanisms (CRMs) are “climbing” regulatory agendas in all liberalised power sectors, especially in the European Union. CRMs are introduced to improve system reliability and to minimise power shortages to an economically efficient extent. These schemes will have a central role in future power systems. READ MORE