Search for dissertations about: "improving service quality"

Showing result 1 - 5 of 89 swedish dissertations containing the words improving service quality.

  2. 1. Knowledge for Improving Healthcare Service Quality : Combining Three Perspectives

    Author : Jonas Boström; Johan Lilja; Ingela Bäckström; Helene Hillborg; Andreas Hellström; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; quality; healthcare; knowledge; design thinking; improvement; professions;

    Abstract : The Swedish public sector in general, and healthcare specifically, is struggling with large deficits: 19 of 21 regions have large negative results in 2019. The demands made by the citizens and their elected politicians that healthcare should offer effective, accessible, good and equal care are difficult to meet. READ MORE

  4. 2. Improving user comprehension and entertainment in wireless streaming media : introducing cognitive quality of service

    Author : Greger Wikstrand; Lars-Erik Janlert; Jerry Eriksson; Umeå universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Multicast channels; Quality of Service; Cognitive QoS; Wireless LAN; Multiaccess Communication; IEEE 802.11; Displays; Mobile Communications; Video Coding; Tracking; Animation; Cognitive Psychology; Experience Design; Computer science; Datavetenskap;

    Abstract : In future mobile networks service quality might be poor. A new measure is needed to be able to assess services in terms of their effectiveness and usefulness despite their lacking visual appeal. Cognitive Quality of Service is a way to measure the effectiveness in use of a networked service. READ MORE

  5. 3. Quality Improvement in Healthcare

    Author : Svante Lifvergren; Chalmers tekniska högskola; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; quality improvement; Healthcare; learning mechanisms; integrated care; action research; improvement science;

    Abstract : ABSTRACTThe Swedish healthcare system, although being one of the more efficientcare systems in the world with good medical outcomes at a moderate cost,faces tremendous future challenges. An ageing population with morepatients suffering from multiple diseases together with accelerating medicotechnical developments is putting increasing pressure on the system. READ MORE

  6. 4. The augmented audit service: Supporting value creation beyond assuring compliance

    Author : Jan Lenning; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; audit; service quality; value creation; management system; ISO 9001; quality management;

    Abstract : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. READ MORE

  7. 5. Towards an augmented audit service

    Author : Jan Lenning; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; internal audits; quality management; exploitation; management system; external audits; ISO; co-creation; exploration; service logic; process management;

    Abstract : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. READ MORE