Search for dissertations about: "information service"

Showing result 1 - 5 of 1173 swedish dissertations containing the words information service.

  2. 1. Self-Service Recovery

    Author : Niklas Johansson; Anders G. Nilsson; Bo Edvardsson; Sten Carlsson; Jan Lindvall; Karlstads universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Informatics; Informatik; Information Systems; Informatik;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  4. 2. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

    Author : Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
    Keywords : HUMANIORA; HUMANITIES; NATURVETENSKAP; NATURAL SCIENCES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

    Abstract : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. READ MORE

  5. 3. Information in use : Aspects of information quality in workflows

    Author : Patrik Brandt; Blekinge Institute of Technology; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Digital services; information; workflow; information quality; SOA; Computer Science;

    Abstract : This thesis is founded on the global growth of the service sector and its significance for society as a whole and for the individual human being. In the last decade, technology has changed the way services are created, developed and delivered in remarkable ways. READ MORE

  6. 4. Self-Service Recovery : Towards a Framework for Studying Service Recovery in a Self-Service Technology Context from a Management and IT Perspective

    Author : Niklas Johansson; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Information Systems; Informatik;

    Abstract : The infusion of information technology (IT) into the service industry has been apparent in many respects. Positive aspects, such as greater flexibility, shorter lead-times and the improved use of resources, belong to the advantages gained by infusing IT into services. However, there are some negative aspects as well. READ MORE

  7. 5. Service-based Processes : Design for business and technology

    Author : Martin Henkel; Paul Johannesson; Michel Leonard; KTH; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Business Process Models; Service Oriented Computing; SOC; SOA; Service Engineering; Computer and systems science; Data- och systemvetenskap;

    Abstract : The concepts of processes and services can be used to structure both businesses and software systems. From a business perspective, the use of processes promises efficient management of organizations. READ MORE