Search for dissertations about: "loyalty"

Showing result 1 - 5 of 60 swedish dissertations containing the word loyalty.

  1. 1. A mobile bank application loyalty model : The young bank customer perspective

    Author : Mustafa Nourallah; Peter Öhman; Pejvak Oghazi; Mittuniversitetet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; loyalty antecedents; usability; service quality; customer satisfaction; loyalty; consequences of loyalty; young bank customers; mobile bank applications; Sweden.;

    Abstract : This thesis investigates young bank customer (YBC) perceptions of loyalty in the context of mobile bank applications (MBAs), including loyalty antecedents and the consequences of loyalty. A first study investigates the relationships between cognitive, affective, and conative antecedents, on one hand, and loyalty, on the other. READ MORE

  2. 2. Value creation and loyalty in exchange relationships : a dynamic perspective

    Author : Claes Gunnarsson; Claes Hultman; Lars Hallén; Jörgen Elbe; Örebro universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Marketing; Industrial marketing; Value creation; Shortfall; Loyalty; Business relationship; Trust; Commitment; Customer satisfaction.; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business studies; Företagsekonomi; Business Studies; Företagsekonomi;

    Abstract : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. READ MORE

  3. 3. Loyalty Work : Emotional interactions of defence lawyers in Swedish courtrooms

    Author : Lisa Flower; Sociologi; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Loyalty; law; emotional regime; emotion; facework; emotion work; teamwork; Lojalitet; lagen; emotionsregim; emotion; facework; emotionsarbete; teamwork;

    Abstract : Defence lawyers’ work takes place in emotionally charged, yet emotionally constraining situations. This is particularly evident in criminal trials. Distressed clients, unforeseeable disruptions, disturbing evidence, emotional plaintiffs and even moral suspicions should all be managed in a proper and appropriate manner. READ MORE

  4. 4. People of reliable loyalty… : Muftiates and the State in Modern Russia

    Author : Renat Bekkin; Jenny Berglund; Mark Bassin; Galina M. Yemelianova; Södertörns högskola; []
    Keywords : HUMANITIES; HUMANIORA; HUMANIORA; HUMANITIES; Muftiate; spiritual administration of Muslims; mufti; the economics of religion; the institution of the muftiate; Islam in Russia; Islam in the USSR.; History of religion; Religionshistoria; Historical Studies; Historiska studier; Östersjö- och Östeuropaforskning; Baltic and East European studies;

    Abstract : This dissertation presents a full-fledged portrait of the muftiate (spiritual administration of Muslims) in modern Russia. Designed initially for the purpose of controlling religious activity, over time the institution of the muftiate was appropriated by Muslims and became a key factor in preserving national identity for different ethnic groups of Tatars. READ MORE

  5. 5. In Search of 'Community' in Zimbabwe's Fast Track Resettlement Area of Mazowe District

    Author : Mabel Hungwe; Institutionen för kulturgeografi och ekonomisk geografi; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; COMMUNITY; LAND REFORM; EXIT; LOYALTY; NEGLECT; VOICE; INNOVATION; UNHU; UBUNTU; MAZOWE; ZIMBABWE;

    Abstract : The thesis discusses community development in fast track resettlement areas of Zimbabwe. The land reform programme designated as the Third Revolution (Chimurenga) or fast track land reform was launched in 2000. This programme saw 12 million hectares of farming land being taken over by the state for resettlement. READ MORE