Search for dissertations about: "management customer"
Showing result 11 - 15 of 345 swedish dissertations containing the words management customer.
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11. Service management in housing refurbishment : satisfying the ultimate customer
Abstract : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. READ MORE
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12. Customer-to-customer roles and impacts in service encounters
Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE
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13. One-piece fashion : Demand driven supply chain management
Abstract : The fashion market is characterised by short life cycles, low predictability, and high impulse purchasing. In order to respond to these characteristics, companies are constantly introducing new collections and models. READ MORE
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14. Real Estate Development : A Customer Perspective
Abstract : This doctoral thesis ‘Real Estate Development: a Customer Perspective’, mainly concerns questions that are related to why consumers make a choice and what they are looking for. The first part of this thesis is the result of the research project ‘Models for the Construction Sector’ (MoPo) and the second part is the result of a collaborative project between KTH Royal Institute of Technology, the Construction Sector Innovation Centre (BIC), five private companies[1] and four municipalities in Stockholm County. READ MORE
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15. The Development of Quality Management toward Customer Value Creation
Abstract : The evolving roadmaps of TQM (i.e. Six Sigma and Lean Production) have reached a consensus that creating value to customers is the aim of quality management. READ MORE