Search for dissertations about: "management customer"

Showing result 16 - 20 of 345 swedish dissertations containing the words management customer.

2. 16. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery

   Author : Andrea Birch-Jensen; Chalmers tekniska högskola; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; quality improvements; digitalization; small data; customer feedback; customer focus; service improvements; manufacturing; quality management;

   Abstract : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. READ MORE

4. 17. Quality Management Competencies-in-use : exploring competence and practice perspectives on quality management work

   Author : Jason Martin; Mattias Elg; Ida Gremyr; Andreas Wallo; Kristen Snyder; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Quality management; competence; practice; work; organisation; individual; structure;

   Abstract : Quality management is an established, widespread and well-researched management concept. Yet, surprisingly little research can be found on understanding the potential for action that is required in order to perform quality management work. READ MORE

5. 18. Customer Rewards Programs : Designing Incentives for Repeated Purchase

   Author : Henrik Sällberg; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer rewards program; incentives; repeated purchase; delayed reward; membership levels; group reward; consumption habit; non-linearity;

   Abstract : Firms have since long given their regular customers special treatment. With the help of IT, many firms have established formal ways to do this. An example is a so-called customer rewards program (CRP), by which the firm rewards the customer for repeated purchase. Firms allocate large resources in these programs with millions of customers enrolled. READ MORE

6. 19. MIMS - Multi Integrated Management Systems for Quality, Environment and Systematic Work Environment : A General management system, based on large Swedish companies

   Author : Hugo Eliasson; Lars Sörqvist; Thomas Zobel; KTH; []
   Keywords : Management System; Integrated Management; Multi; Integration; Quality; Environment; Systematic Work Environment; ISO 9001; ISO 14001; AFS 2001:1 and OHSAS 18001;

   Abstract : This thesis describes mature Multi Integrated Management System (MIMS), mainly within Swedish companies, certified against three or more certificates. Other criteria have been to have a business system, usually SAP R/3 and that the companies investigated have had more than 200 employees. READ MORE

7. 20. Demand-Supply Chain Management

   Author : Per Hilletofth; Högskolan i Skövde; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Demand-supply chain management DSCM ; Elements; Benefits; Requirements; Demand chain management DCM ; Supply chain management SCM ; Sweden; Engineering and Technology; Teknik och teknologier; Production Engineering; Human Work Science and Ergonomics; Produktionsteknik; arbetsvetenskap och ergonomi; Teknik;

   Abstract : Purpose: This research aims to enhance the current understanding and knowledge of the demand-supply chain management (DSCM) concept by determining its elements, benefits, and requirements, as well as by analyzing key elements of the concept. Methodology: This research has utilized the case study strategy and the survey strategy, however, the case study strategy dominates. READ MORE