Search for dissertations about: "management customer"
Showing result 6 - 10 of 345 swedish dissertations containing the words management customer.
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6. Globalisation and Competitive Sustenance of Born Global : Evidence from Indian knowledge-intensive service industry
Abstract : The survival and sustained competitiveness of born global firms constitute a complex and dynamic process that evolves under conditions of disruptive change and pervasive uncertainty. To date, whereas much of the research in the area has focused on the early and rapid internationalisation stages of the development of born global firms, it is not clear how these firms manage to survive the challenges of the early internationalisation stage and gain a sustainable competitive position in the global economy. READ MORE
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7. Strategic Management of Customer Relationships-A Network Perspective on Key Account Management
Abstract : This thesis deals with the key account management theme. The traditional view of key account management takes its roots in company practice and considers key customer accounts to be large complex customers with high financial returns - hence the notion of key - for the supplier firm. READ MORE
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8. Management accounting as constructing and opposing customer focus : three case studies on management accounting and customer relations
Abstract : This thesis is on the relation between management accounting and customer focus and relates to discussions about how internal managing processes in organizations are interrelated with interorganizational relations, specifically constructions of customers. Both a normative and a descriptive perspective on the relation are taken within the different parts of the thesis, which consists of a licentiate thesis, three articles and a synthesizing text. READ MORE
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9. Impact of Quality Management in the Swedish Construction Process
Abstract : During the past few years, extensive effort has been devoted to developing quality systems as an integral part of the process in the construction sector. The construction process is complex, involving many different actors with different interests. READ MORE
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10. Customer-Perceived Service-Quality and Technology-Based Self-Service
Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE
