Search for dissertations about: "motivation to service employee"

Found 4 swedish dissertations containing the words motivation to service employee.

2. 1. The impact of motivation and person-job fit on employee turnover among Swedish real estate brokers: A mixed method approach

   Author : Martin Ahlenius; Björn Berggren; Jonas Kågström; Lars-Johan Åge; Samuel Azasu; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Real estate brokerage; person-job fit; motivation; employee turnover; occupational life cycle; Fastighetsmäklare; person-job fit; motivation; år i yrket; Företagsekonomi; Business Studies;

   Abstract : Residential real estate is a vital part of the economy, and homes are important for individuals for both financial and emotional reasons. Residential homes change owners for numerous reasons, and there is a need for these transactions to be secure and efficient from both the economic and individual perspective. READ MORE

4. 2. Challenges in Delivering Services: The Front-Line Hospitality and Tourism Employee Perspective

   Author : Christine Lundberg; Tommy D Andersson; Lena Mossberg; Bo Edvardsson; Mittuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Front-line workers; tourism; hospitality; service encounter; critical incident techniques; work motivation and satisfaction; Business studies; Företagsekonomi; Front-line workers; tourism;

   Abstract : Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. READ MORE

5. 3. An employeeship model and its relation to psychological climate : A study of congruence in the behavior of leaders and followers

   Author : Johan Bertlett; Institutionen för psykologi; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; employeeship; leadership; leader-follower behavior; work relationships; ELR Model; employee behavior; psychological climate;

   Abstract : This doctoral dissertation was driven by an inspiration to study how employees behave toward each other from an interactive perspective where all members of an organization are considered active contributors. Employeeship holds this perspective and acknowledges the importance of productive relationships. READ MORE

6. 4. Essays on Efficiency, Productivity, and Impact of Policy

   Author : Pontus Mattsson; Jonas Månsson; Lars Behrenz; Almas Heshmati; Linnéuniversitetet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; conditional difference-in-differences cDiD ; courts; data envelopment analysis DEA ; Malmquist index; horizontal mergers; impacts of policy; stochastic frontier analysis SFA ; subsidized employment; total factor productivity TFP ; Törnqvist TFP index; Economics; Nationalekonomi;

   Abstract : This thesis consists of five self-contained empirical essays centering on total factor productivity (TFP), efficiency, and impacts of policy.Essay I: “TFP Change and Its Components for Swedish Manufacturing Firms During the 2008-2009 Financial Crisis” (co-authored with Jonas Månsson and William H. Greene). READ MORE