Search for dissertations about: "phone encounters"

Found 2 swedish dissertations containing the words phone encounters.

  2. 1. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities

    Author : Ute Walter; Åsa Öström; Bo Edvardsson; Tore Strandvik; Örebro universitet; []
    Keywords : customer service experience; experience driver; dynamic; restaurant; co-creation; critical incident technique; phone encounters; experience room; servicescape; social interaction; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Culinary Arts and Meal Science; Måltidskunskap; Måltidskunskap; Culinary Arts and Meal Science;

    Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE

  4. 2. Becomings of Swedish secondary sexuality education : Enactments in natural science subjects and interdisciplinary teaching about pornography

    Author : Sara Planting-Bergloo; Auli Orlander Arvola; Britt Jakobson; EJ Renold; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Swedish sexuality education; practice-based approach; lower and upper secondary school; Karen Barad; Donna Haraway; student participation; material engagements; relationality; pornography education; virginity; contraceptive methods; science education; naturvetenskapsämnenas didaktik; Science Education;

    Abstract : This thesis is about Swedish secondary sexuality education with a particular focus on the becomings of natural science and pornography education. Recent scrutiny of the knowledge area has stressed the need for teaching to include student perspectives, cover more than mere medical and biological knowledge, and be more affirmative. READ MORE