Search for dissertations about: "post service"

Showing result 1 - 5 of 137 swedish dissertations containing the words post service.

  2. 1. The Role of Service Guarantees in Managing Services

    Author : Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. READ MORE

  4. 2. Formal Approaches to Service-oriented Design : From Behavioral Modeling to Service Analysis

    Author : Aida Čaušević; Paul Pettersson; Jonathan P. Bowen; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; service-oriented software engineering; formal modeling; service-oriented systems; resources; analysis; behavior; correctness check; Computer science; Datavetenskap; Computer Science; datavetenskap;

    Abstract : Service-oriented systems (SOS) have recently emerged as context-independent component-based systems. In contrast to components, services can be created, invoked, composed and destroyed at run-time. Services are assumed to be platform independent and available for use within heterogeneous applications. READ MORE

  5. 3. Customer-to-customer roles and impacts in service encounters

    Author : Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

    Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE

  6. 4. Improving energy efficiency in logistics systems: On the road to environmental sustainability

    Author : Jessica Wehner; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; road freight transport; service modularity; service logic; logistics fulfilment; Capacity utilisation; point of consumption; first mile; service blueprint; household waste; distribution structure; system levels; systems perspective; value co-creation; last mile;

    Abstract : Logistics are essential to efficiently managing the flow of materials and products between various nodes that operate in multiple systems. In that process, the activities of moving and storing materials and products, especially through road freight transport, consume significant energy resources and emit greenhouse gases that harm the environment. READ MORE

  7. 5. New perspectives on post-industrial organizations : an empirical investigation into the theories and practices of service firms

    Author : Peter K. Mills; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : .... READ MORE