Search for dissertations about: "professional service"

Showing result 21 - 25 of 140 swedish dissertations containing the words professional service.

  2. 21. Improvements for value creation in public services

    Author : Daniel Gyllenhammar; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; public services; customer focus; welfare services; service ecosystems; public service logic; Improvements; change processes;

    Abstract : The demands on public services are constantly increasing and the public sector has, over the years, been subject to several management approaches trying to improve it. These new approaches have been criticized lately for an overly emphasis on market forces, specialization, and an intra-organizational focus, resulting in fragmented services and a poor system understanding for both citizens and employees of public organizations. READ MORE

  4. 22. Customer Involvement in New Service Development

    Author : Jonas Matthing; []
    Keywords : ;

    Abstract : Services are distinguished by interaction, where customers play an interesting and multifaceted role not only in receiving and consuming the service, but also in serving as participants in production and delivery. Accordingly, value is defined by and co-created with the consumer and determined by the user on the basis of value-in-use rather than embedded in predefined output. READ MORE

  5. 23. Managing Knowledge in Professional Service Organizations: Technical Consultants Serving the Construction Industry

    Author : Per-Olof Sverlinger; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; consultants; knowledge management; construction;

    Abstract : Professional service organizations refine, package and sell knowledge. The aim of the present investigation is to create an understanding of how technical consultancy firms serving the construction industry manage knowledge. READ MORE

  6. 24. Knowledge for Improving Healthcare Service Quality : Combining Three Perspectives

    Author : Jonas Boström; Johan Lilja; Ingela Bäckström; Helene Hillborg; Andreas Hellström; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; quality; healthcare; knowledge; design thinking; improvement; professions;

    Abstract : The Swedish public sector in general, and healthcare specifically, is struggling with large deficits: 19 of 21 regions have large negative results in 2019. The demands made by the citizens and their elected politicians that healthcare should offer effective, accessible, good and equal care are difficult to meet. READ MORE

  7. 25. Development and Autonomy : Conceptualising teachers’ continuing professional development in different national contexts

    Author : Wieland Wermke; Viveca Lindberg; Tore West; Karin Rönnerman; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Teachers continuing professional development; CPD; Teacher autonomy; Teacher professionalism; Comparative education; Germany; Sweden; Didactics; didaktik;

    Abstract : This thesis investigates teachers’ perceptions of continuing professional development (CPD) in Germany and Sweden with a questionnaire study comprising a total of 711 mainly lower secondary teachers. Three conceptual terms are elaborated and explained. READ MORE