Search for dissertations about: "public satisfaction"

Showing result 1 - 5 of 112 swedish dissertations containing the words public satisfaction.

2. 1. Satisfaction with public transport services

   Author : Margareta Friman; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

   Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE

4. 2. Satisfaction with Public Transport Trips

   Author : Roberto Fernandez Abenoza; Yusak Octavius Susilo; Oded Cats; Sigal Kaplan; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer satisfaction; public transport; three-factor theory; accessibility; built-environment; weather; door-to-door trips; firs and last-mile; market segmentation; geographical variations; service quality; safety perceptions; temporal variations; Transportvetenskap; Transport Science;

   Abstract : Continuous urban growth, environmental issues, competition for limited space, longer commuting distances as well as the need to promote equity and equality in society are the primary reasons that make the improvement of public transport (PT) services a key policy area in many countries across the globe. Travel satisfaction measures the perceived quality of the PT service and it is an important aspect that operators and PT authorities need to consider when improving the service offered. READ MORE

5. 3. Improving Travel Satisfaction with Public Transport

   Author : Roberto Fernández Abenoza; Yusak Octavius Susilo; Oded Cats; Lars E. Olsson; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Customer Satisfaction; Service Quality; Public Transport; Door-to-door journey; Trip legs; Multimodal trips; User profiles; Market segmentation; Geographical variations; Transportvetenskap; Transport Science;

   Abstract : The existing link between PT travelers’ satisfaction, ridership and loyalty prove the relevance of improving overall trip satisfaction. The thesis present an array of approaches and methodologies aiming at increasing overall satisfaction with PT door-to-door trips while covering important issues that previous research has failed to address. READ MORE

6. 4. Affective Forecasting: Predicting Future Satisfaction with Public Transport

   Author : Tore Pedersen; Margareta Friman; Per Kristensson; Daniel Västfjäll; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; affective forecasting; predicted satisfaction; impact bias; focusing illusion; public transport; Psychology; Psykologi; Psykologi; Psychology;

   Abstract : Affective forecasting refers to the process of predicting future emotions in response to future events. The overall aim of the present thesis was to investigate, by applying the framework of Affective forecasting, how car users predict their satisfaction with public transport services. READ MORE

7. 5. Job satisfaction and emotional work tasks : dentists in Sweden and Denmark

   Author : Kamilla Bergström; Malmö högskola; []
   Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; dentists; emotion work; job satisfaction; new public management; emotional dissonance; eudaimonia; private dentistry; public dentistry; work environment; psycho-social; interaction; dentist - patient relationship; trust; intrinsic rewards; organisation; dental education; tacit knowledge;

   Abstract : Avhandlingen består av två studier som utgår från projektet ”Det goda arbetet”. Det överordnade syftet med projektet Det Goda Arbetet var att använda tandvård som ett exempel på ett arbete där relationerna med patienterna utgör arbetets kärna. READ MORE