Search for dissertations about: "public sector services"

Showing result 1 - 5 of 142 swedish dissertations containing the words public sector services.

  2. 1. Improvements for value creation in public services

    Author : Daniel Gyllenhammar; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; public services; customer focus; welfare services; service ecosystems; public service logic; Improvements; change processes;

    Abstract : The demands on public services are constantly increasing and the public sector has, over the years, been subject to several management approaches trying to improve it. These new approaches have been criticized lately for an overly emphasis on market forces, specialization, and an intra-organizational focus, resulting in fragmented services and a poor system understanding for both citizens and employees of public organizations. READ MORE

  4. 2. In the age of IoT : exploring public sector smartness

    Author : Ott Velsberg; Katrin Jonsson; Ulrika H. Westergren; Ulf Melin; Umeå universitet; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Internet of Things; Smartness; Public sector; data- och systemvetenskap; computer and systems sciences;

    Abstract : Smartness, which is emerging as a desirable attribute of governments, cities, and communities, has received heightened attention from researchers and practitioners. Smartness is a technology-centric view in which it is postulated that the public sector can become more resilient by adopting emergent technologies that improve efficiency, equality, citizen-centricity, transparency, collaboration, and security, thereby shaping the public sector to meet new demands and expectations. READ MORE

  5. 3. Using contracts to manage services : A study of contracts in public transport

    Author : Carolina Camén; Bo Edvardsson; Virpi Havila; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contracts; services; service quality; business-to-business relationship; public transport; Business Administration; Företagsekonomi;

    Abstract : Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. READ MORE

  6. 4. Green Public Procurement : Legal Instruments for Promoting Environmental Interests in the United States and European Union

    Author : Jason J. Czarnezki; Jan Darpö; Roberto Caranta; Katerina Mitkidis; Uppsala universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; environmental law; procurement law; green public procurement; sustainable public procurement; eco-labels; life-cycle costing; comparative law; Public Sector Directive 2014 24 EU; neoliberal regulation; sustainability; private environmental governance; public procurement; market participant exception; commerce clause; dormant commerce clause;

    Abstract : While public environmental law, regulation and governance have paved the traditional road towards environmental and natural resource protection, the pathway has been expanded to include a broader orbit of interest areas and regulatory tools in an effort to achieve sustainability. Through the lens of comparative law and policy, this thesis evaluates one such expansion of environmental law—attempts to further environmental interests through public procurement in the European Union (EU) and United States (U. READ MORE

  7. 5. Lean in the Public Sector : Possibilities and Limitations

    Author : Erik Drotz; Bozena Poksinska; Ingela Bäckström; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Abstract : The demands on efficiency and quality in the public sector have increased over the past few years, which have raised the need for strategies on how the public sector can be improved (Denhardt and Denhardt, 2000). Consequently, the concept of Lean production, or just Lean, have become increasingly spread, especially in health care, but also in government agencies, police, military and social services. READ MORE