Search for dissertations about: "quality of library service"

Showing result 1 - 5 of 6 swedish dissertations containing the words quality of library service.

  1. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

    Author : Johan Anselmsson; Företagsekonomiska institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE

  2. 2. Automated Subject Classification of Textual Documents in the Context of Web-Based Hierarchical Browsing

    Author : Koraljka Golub; Institutionen för elektro- och informationsteknik; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Dewey Decimal Classification; Engineering Information; hierarchical browsing; controlled vocabularies; thesauri; classification schemes; Automated classification; subject classification; Artificial intelligens; Artificiell intelligens; Library and Information Science;

    Abstract : With the exponential growth of the World Wide Web, automated subject classification has become a major research issue. Organizing web pages into a hierarchical structure for subject browsing has been gaining more recognition as an important tool in information-seeking processes. READ MORE

  3. 3. Automated subject classification of textual web pages, for browsing

    Author : Koraljka Golub; Institutionen för elektro- och informationsteknik; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; automated classification; subject browsing; structural Web-page elements; Web page classification; document clustering; bibliographic coupling; text categorization; Subject classification;

    Abstract : With the exponential growth of the World Wide Web, automated subject classification of Web pages has become a major research issue in information and computer sciences. Organizing Web pages into a hierarchical structure for subject browsing is gaining more recognition as an important tool in information-seeking processes. READ MORE

  4. 4. A System, Tools and Algorithms for Adaptive HTTP-live Streaming on Peer-to-peer Overlays

    Author : Roberto Roverso; Seif Haridi; Jim Dowling; Alberto Montresor; KTH; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; peer-to-peer; distributed caching; nat traversal; congestion control; adaptive HTTP streaming; live streaming; SRA - ICT; SRA - Informations- och kommunikationsteknik;

    Abstract : In recent years, adaptive HTTP streaming protocols have become the de facto standard in the industry for the distribution of live and video-on-demand content over the Internet. In this thesis, we solve the problem of distributing adaptive HTTP live video streams to a large number of viewers using peer-to-peer (P2P) overlays. READ MORE

  5. 5. Mobility and opportunistic resource allocation in wireless multimedia networks

    Author : Vladimir Vukadinovic; Gunnar Karlsson; Nitin Vaidya; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Telecommunication; Telekommunikation;

    Abstract : In order to support increasing traffic loads, mobile operators need cost-effective solutions to improve the spectral efficiency of their cellular networks, or to off-load them by diverting some of the load to other networks. Advances in the radio resource management may to some extent reduce the need for costly new deployments. READ MORE