Search for dissertations about: "retail customer experience"

Showing result 1 - 5 of 7 swedish dissertations containing the words retail customer experience.

  2. 1. Last-mile delivery services in retail : a consumer-centric approach

    Author : John Olsson; Förpackningslogistik; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Unattended home delivery; customer experience; customer expectations; circular business model innovation;

    Abstract : The retail industry faces a multitude of complex sustainability challenges, which calls for transformational change. While the retail industry is a major driver of production and consumption patterns, it also offers significant potential to reduce global greenhouse gas emissions. READ MORE

  4. 2. On fit uncertainty-reducing interventions in retail supply chains

    Author : Emmelie Gustafsson; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; digital product fitting; retail supply chains; experience goods; product recommendation system; product recommender; Fit uncertainty;

    Abstract : Fit uncertainty is used in this doctoral thesis to describe the customer’s experience of uncertainty about the physical fit of a product when shopping for experience goods. Experience goods are products whose attributes are difficult to ascertain without physical examination. READ MORE

  5. 3. Customer value in parcel lockers. An initial qualitative investigation

    Author : Yulia Vakulenko; Förpackningslogistik; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : If you live in Sweden (and I guess you do), there is a two in three chance that youhave shopped online at least once in the last month. You may also know that inSweden on average, each of us spends over 3000 SEK per month buying goods andservices online. READ MORE

  6. 4. Exploring unattended delivery services in e-grocery retail : A consumer-centric perspective on last-mile logistics

    Author : John Olsson; Förpackningslogistik; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : The retail landscape is transforming at an unprecedented speed and scale, thereby driving an unparalleled growth in last-mile delivery. The already rapidly growing online sales have been further fueled by the coronavirus pandemic. However, the share of online sales varies greatly among different retail sectors. READ MORE

  7. 5. Self-service Last Mile Delivery : E-consumer perspective on service renovation

    Author : Yulia Vakulenko; Förpackningslogistik; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; self-service technology; e-commerce; last mile delivery; consumer; service renovation;

    Abstract : The continuous growth of e-retail in the B2C sector has been generating new recordsin revenues for several years. This has led to diversification of the marketinteractions and actors that are involved and impacted by the respective operationsand trends. READ MORE