Search for dissertations about: "satisfaction and quality"

Showing result 1 - 5 of 404 swedish dissertations containing the words satisfaction and quality.

  2. 1. Quality Practice : An Empirical Investigation of Product Development and the Goods-To-Service Continuum

    Author : Lars Nilsson; A. Parasuraman; Lilian Nilsson; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : During the past 20 years, there has been steady growth not only in the service sector but also in the service content of most products. Traditional manufacturing companies have become more dependent on the services they provide and this part of their business is very important for their business result. READ MORE

  4. 2. Quality and Ergonomics : towards successful integration

    Author : Jan R.C. Axelsson; Pascale Carayon; Linköpings universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : The understanding and practice of ergonomics, built on the knowledge of human characteristics, abilities and needs, plays a fundamental role in satisfying people - whether they are labelled customers, users or workers. In this context ergonomics and quality can be regarded as overall approaches, as philosophies taking account of people in the way things are designed and organised. READ MORE

  5. 3. Quality practice and customer value: strengthening the ideal linkage

    Author : Johan Lilja; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; Total Quality Management; Quality Technology and Management; TQM; Quality control; attractive quality; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi; Kvalitetsteknik;

    Abstract : Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. READ MORE

  6. 4. Models and meaning : on management models and systems of meaning when implementing change

    Author : Jacob Hallencreutz; Luleå tekniska universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Kvalitetsteknik; Quality Technology and Management;

    Abstract : Change has become a vital business partner for many organizations. Survival of most organizations depends on their ability to implement adequate changes to support the organization. This thesis deals with questions about measurement systems, process based system models and organizational change with a specific focus on implementation challenges. READ MORE

  7. 5. On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations

    Author : Ingela Bäckström; Håkan Wiklund; Bengt Klefsjö; Johnny Lindström; Mittuniversitetet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Quality Management; Sustainable health; Leadership; Values; Quality Technology and Management; TQM; Quality control; Kvalitetsteknik; Kvalitet; Other industrial engineering and economics; Övrig industriell teknik och ekonomi;

    Abstract : Sickness absence not only causes significant costs for organizations but also leads to other negative consequences for individuals and societies. Previous research has shown that working with organizational values within Quality Management affects job satisfaction and results in increased profitability and customer satisfaction. READ MORE