Search for dissertations about: "satisfaction services"

Showing result 1 - 5 of 143 swedish dissertations containing the words satisfaction services.

  2. 1. Satisfaction with public transport services

    Author : Margareta Friman; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

    Abstract : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. READ MORE

  4. 2. Dissatisfaction with Services : The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention

    Author : Tor Wallin Andreassen; Ronald T Rust; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : .... READ MORE

  5. 3. Oral health in an outpatient psychiatric population : oral status, life satisfaction, and support

    Author : Karin Persson; Malmö högskola; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Oral Health; Psychiatric Outpatients; Life Satisfaction; Oral health Related Quality of Life; Quality of Life; Oral Status; Social Services; Qualitative study; Cross-Sectional Study; Multiple Linear Regression;

    Abstract : Oral health has generally improved in Sweden over the past 30 years. Investigations of living conditions have indicated that people with chronic mental health problems requiring psychiatric services diverge from that pattern. READ MORE

  6. 4. Self Services and Disservices : Improving Avatars with Co-Design

    Author : Håkan Alm; Högskolan i Borås; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Co-Design; Avatar; e-Services; Self Service Technologies; Informatik;

    Abstract : Corporations and government agencies that use Avatars claim there are substantial benefits for using them in their respective organizations; including 24/7 service availability, quick answers without a phone queue, and improved consistency in the responses provided. “There are also potential cost savings by having an Avatar answering questions compared to using personnel” (Lind and Salomonson, 2006). READ MORE

  7. 5. Prosthetic and Orthotic Services in Developing Countries

    Author : Lina Magnusson; Gerd Ahlström; Malcom MacLachlan; Jönköping University; []
    Keywords : Assistive device; Convention of Rights of Persons with Disabilities; disability; low-income countries; mobility; orthosis; prosthesis; satisfaction; QUEST;

    Abstract : Aim: The overall aim of this thesis was to generate further knowledge about prosthetic and orthotic services in developing countries. In particular, the thesis focused on patient mobility and satisfaction with prosthetic and orthotic devices, satisfaction with service delivery, and the views of staff regarding clinical practice and education. READ MORE