Search for dissertations about: "school service quality"

Showing result 1 - 5 of 28 swedish dissertations containing the words school service quality.

  1. 1. Service in the Airlines : Customer or Competition Oriented?

    University dissertation from Stockholm : Stockholm University

    Author : Henrik Malver; Colin Armistead; [1998]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE

  2. 2. Resilience in transport services -focus on constraints

    University dissertation from Göteborg : University of Gothenburg

    Author : Bernt Saxin; Göteborgs universitet.; Gothenburg University.; Göteborgs universitet.; Gothenburg University.; [2013]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Resilience; constraints; bottlenecks; capacity use; reserve capacity; quality; coherence; problem solving; capability; customer satisfaction; productivity; information; communication; decision-making; policy; systems thinking; complexity; service industries; services operations; capacity management; sustainability; resource-based competition;

    Abstract : .... READ MORE

  3. 3. Quality improvement within nonprofit social service providers

    University dissertation from Jönköping : Jönköping University, School of Health and Welfare

    Author : Truls Neubeck; Mattias Elg; Thomas Schneider; Boel Andersson-Gäre; Bo Bergman; [2016]

    Abstract : As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. READ MORE

  4. 4. To Describe, Transmit or Inquire Ethics and technology in school

    University dissertation from Luleå : Luleå tekniska universitet

    Author : Viktor Gardelli; [2016]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Education; Ethics; Technology; Dialog; Philosophy; Philosophy with children; School; Curriculum; Interviews; Humanities and religion - History and philosophy subjects; Pedagogik; Skola; Etik; Teknik; Utbildningsfilosofi; Filosofi; Filosofi med barn; Dialog; Internet; Läroplan; Intervjuer; Humaniora och religionsvetenskap - Historisk-filosofiska ämnen; Pedagogik; Education;

    Abstract : Ethics is of vital importance to the Swedish educational system, as in many other educational systems around the world. Yet, it is unclear how ethics should be dealt with in school, and prior research and evaluations have found serious problems regarding ethics in education. READ MORE

  5. 5. Learning and understanding for quality improvement under different conditions An analysis of quality registry-based collaboratives in acute and chronic care

    University dissertation from Jönköping : Jönköping University, School of Health and Welfare

    Author : Anette Peterson; Boel Andersson Gäre; Johan Thor; Berith Hedberg; Soffia Gudbjörnsdottir; Helle Wijk; [2015]

    Abstract : The demands that are placed on healthcare systems continue to increase, but several studies show that patient care and healthcare system outcomes are not as good as they could be. To come to terms with these problems, many stakeholders turn to systematic quality improvement methods. READ MORE