Search for dissertations about: "school service quality"

Showing result 1 - 5 of 15 swedish dissertations containing the words school service quality.

  1. 1. Service in the Airlines : Customer or Competition Oriented?

    Author : Henrik Malver; Colin Armistead; Stockholms universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE

  2. 2. To Describe, Transmit or Inquire : Ethics and technology in school

    Author : Viktor Gardelli; Luleå tekniska universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Education; Ethics; Technology; Dialog; Philosophy; Philosophy with children; School; Curriculum; Interviews; Humanities and religion - History and philosophy subjects; Pedagogik; Skola; Etik; Teknik; Utbildningsfilosofi; Filosofi; Filosofi med barn; Dialog; Internet; Läroplan; Intervjuer; Humaniora och religionsvetenskap - Historisk-filosofiska ämnen; Pedagogik; Education;

    Abstract : Ethics is of vital importance to the Swedish educational system, as in many other educational systems around the world. Yet, it is unclear how ethics should be dealt with in school, and prior research and evaluations have found serious problems regarding ethics in education. READ MORE

  3. 3. Quality improvement within nonprofit social service providers

    Author : Truls Neubeck; Mattias Elg; Thomas Schneider; Boel Andersson-Gäre; Bo Bergman; Högskolan i Jönköping; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Abstract : As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. READ MORE

  4. 4. Learning and understanding for quality improvement under different conditions : An analysis of quality registry-based collaboratives in acute and chronic care

    Author : Anette Peterson; Boel Andersson Gäre; Johan Thor; Berith Hedberg; Soffia Gudbjörnsdottir; Helle Wijk; Högskolan i Jönköping; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Abstract : The demands that are placed on healthcare systems continue to increase, but several studies show that patient care and healthcare system outcomes are not as good as they could be. To come to terms with these problems, many stakeholders turn to systematic quality improvement methods. READ MORE

  5. 5. Expressions of shared interpretations - Intangible outcomes of continuous quality improvement efforts in health- and elderly care

    Author : Annika Nordin; Boel Andersson-Gäre; Ann-Christine Andersson; Bill Lucas; Högskolan i Jönköping; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Continuous quality improvement; Improvement science; Outcomes;

    Abstract : This thesis is anchored in improvement science, the research field of improvement. Improvement science describes and explores improvement in real-life contexts and “system of profound knowledge” (Deming, 2000) is a cornerstone. READ MORE