Search for dissertations about: "school service quality"

Showing result 1 - 5 of 17 swedish dissertations containing the words school service quality.

  1. 1. Service in the Airlines : Customer or Competition Oriented?

    Author : Henrik Malver; Colin Armistead; Stockholms universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE

  2. 2. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management

    Author : Carolina Bergerum; Maria Wolmesjö; Johan Thor; Christina Petersson; Christine Kumlien; Jönköping University; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; clinical microsystem; co-production; hospital organisation; improvement science; patient and public involvement; programme theory; public service operations management; quality improvement; service-dominant logic; Health Care Service and Management; Health Policy and Services and Health Economy; Hälso- och sjukvårdsorganisation; hälsopolitik och hälsoekonomi;

    Abstract : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). READ MORE

  3. 3. To Describe, Transmit or Inquire : Ethics and technology in school

    Author : Viktor Gardelli; Luleå tekniska universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Education; Ethics; Technology; Dialog; Philosophy; Philosophy with children; School; Curriculum; Interviews; Pedagogik; Skola; Etik; Teknik; Utbildningsfilosofi; Filosofi; Filosofi med barn; Dialog; Internet; Läroplan; Intervjuer; Pedagogik; Education;

    Abstract : Ethics is of vital importance to the Swedish educational system, as in many other educational systems around the world. Yet, it is unclear how ethics should be dealt with in school, and prior research and evaluations have found serious problems regarding ethics in education. READ MORE

  4. 4. Quality improvement within nonprofit social service providers

    Author : Truls Neubeck; Mattias Elg; Thomas Schneider; Boel Andersson-Gäre; Bo Bergman; Jönköping University; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Abstract : As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. READ MORE

  5. 5. Learning and understanding for quality improvement under different conditions : An analysis of quality registry-based collaboratives in acute and chronic care

    Author : Anette Peterson; Boel Andersson Gäre; Johan Thor; Berith Hedberg; Soffia Gudbjörnsdottir; Helle Wijk; Jönköping University; []
    Keywords : MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Abstract : The demands that are placed on healthcare systems continue to increase, but several studies show that patient care and healthcare system outcomes are not as good as they could be. To come to terms with these problems, many stakeholders turn to systematic quality improvement methods. READ MORE