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Showing result 1 - 5 of 24 swedish dissertations matching the above criteria.

  2. 1. Quality Practice : An Empirical Investigation of Product Development and the Goods-To-Service Continuum

    Author : Lars Nilsson; A. Parasuraman; Lilian Nilsson; Linköpings universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Abstract : During the past 20 years, there has been steady growth not only in the service sector but also in the service content of most products. Traditional manufacturing companies have become more dependent on the services they provide and this part of their business is very important for their business result. READ MORE

  4. 2. Service in the Airlines : Customer or Competition Oriented?

    Author : Henrik Malver; Colin Armistead; Stockholms universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE

  5. 3. Patient and public involvement in hospital quality improvement interventions : the mechanisms, monitoring and management

    Author : Carolina Bergerum; Maria Wolmesjö; Johan Thor; Christina Petersson; Christine Kumlien; Jönköping University; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; clinical microsystem; co-production; hospital organisation; improvement science; patient and public involvement; programme theory; public service operations management; quality improvement; service-dominant logic; Health Care Service and Management; Health Policy and Services and Health Economy; Hälso- och sjukvårdsorganisation; hälsopolitik och hälsoekonomi;

    Abstract : This dissertation focuses on the mechanisms, monitoring and management of patient and public involvement in hospital quality improvement (QI) interventions. Findings from a literature review generated an initial programme theory (PT) on active patient involvement in healthcare QI interventions (Paper 1). READ MORE

  6. 4. To Describe, Transmit or Inquire : Ethics and technology in school

    Author : Viktor Gardelli; Gudmundur Frimannsson; Luleå tekniska universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Education; Ethics; Technology; Dialog; Philosophy; Philosophy with children; School; Curriculum; Interviews; Pedagogik; Skola; Etik; Teknik; Utbildningsfilosofi; Filosofi; Filosofi med barn; Dialog; Internet; Läroplan; Intervjuer; Pedagogik; Education;

    Abstract : Ethics is of vital importance to the Swedish educational system, as in many other educational systems around the world. Yet, it is unclear how ethics should be dealt with in school, and prior research and evaluations have found serious problems regarding ethics in education. READ MORE

  7. 5. Quality improvement within nonprofit social service providers

    Author : Truls Neubeck; Mattias Elg; Thomas Schneider; Boel Andersson-Gäre; Bo Bergman; Jönköping University; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

    Abstract : As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. READ MORE