Search for dissertations about: "self-service technology SST"
Found 1 swedish dissertation containing the words self-service technology SST.
University dissertation from Fakulteten för ekonomi, kommunikation och IT
Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE