Search for dissertations about: "self-service technology"

Showing result 1 - 5 of 8 swedish dissertations containing the words self-service technology.

  1. 1. Self-Service Recovery

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Niklas E. Johansson; Karlstads universitet.; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; SOCIAL SCIENCES Statistics; computer and systems science Informatics; computer and systems science Informatics; SAMHÄLLSVETENSKAP Statistik; data- och systemvetenskap Informatik; data- och systemvetenskap Informatik; Information Systems; Informatik; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Service recovery SR ; self-service technology SST ; self-service recovery SSR ;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  2. 2. Self-Service Recovery : Towards a Framework for Studying Service Recovery in a Self-Service Technology Context from a Management and IT Perspective

    University dissertation from Karlstad : Karlstad University Studies

    Author : Niklas Johansson; [2004]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Information Systems; Informatik;

    Abstract : The infusion of information technology (IT) into the service industry has been apparent in many respects. Positive aspects, such as greater flexibility, shorter lead-times and the improved use of resources, belong to the advantages gained by infusing IT into services. However, there are some negative aspects as well. READ MORE

  3. 3. Customer-Perceived Service-Quality and Technology-Based Self-Service

    University dissertation from Lund Business Press

    Author : Johan Anselmsson; Lunds universitet.; Lund University.; [2001]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : Popular Abstract in Swedish I litteraturen kring marknadsföring av tjänster har det i flera sammanhang diskuterats hur tjänster baserade på kombinationer av kundmedverkan och teknologi kan erbjudas till kunden. Exempel som behandlats är bankers uttagsautomater, självbetjäning på bensinstationer och automatiska banktjänster över telefon. READ MORE

  4. 4. The rise of the Swedish food sector after WW II- What, why, how and who?

    University dissertation from Lund University, Lund Institute of Technology

    Author : Märit Beckeman; Lunds universitet.; Lund University.; [2006]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; individuals.; network; cluster; Frozen food; self-service;

    Abstract : Very little radical or really new innovation within the food sector in Sweden is visible today, although the stores are jammed with food in a variety of packages, designs and sizes and under different brands. Most products appear to be based on technologies introduced years ago, and the diversification consists mainly of line extensions, i.e. READ MORE

  5. 5. Technology-based self-service and its impact on service firm performance a resource-based perspective

    University dissertation from Luleå : Luleå tekniska universitet

    Author : Jinhui Wang; [2007]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Abstract : Improving productivity is crucial for service firms to be competitive. To have customers perform certain tasks normally undertaken by employees is an important means to achieving this objective. With the aid of technology, the scale and scope of self-service has significantly increased in recent years. READ MORE