Search for dissertations about: "service delivery system"
Showing result 1 - 5 of 80 swedish dissertations containing the words service delivery system.
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1. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation
Abstract : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. READ MORE
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2. Customer-Perceived Service-Quality and Technology-Based Self-Service
Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE
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3. Government e-service delivery : identification of success factors from citizens' perspective
Abstract : The successful adoption of new technologies helps governments achieve efficiency in their implementation and delivery of public services to citizens. The objective behind various e-government initiatives has shifted in recent years towards establishing services that cater more to citizens' needs and offer greater accessibility. READ MORE
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4. Towards an augmented audit service
Abstract : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. READ MORE
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5. The augmented audit service: Supporting value creation beyond assuring compliance
Abstract : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. READ MORE