Search for dissertations about: "service design"

Showing result 1 - 5 of 749 swedish dissertations containing the words service design.

  1. 1. Service Design : a conceptualization of an emerging practice

    Author : Katarina Wetter Edman; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Keywords : HUMANITIES; HUMANIORA; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; design practice; design management; user involvement; service marketing management; service-dominant logic; tjänstedesign; designpraktik; design management; användarinvolvering; Service; service design; Service-Dominant logic;

    Abstract : Service design is an emerging design practice with an interdisciplinary heritage. Most previousresearch has been based on what service designers do; with the increased academic interestin service design over the past decade, the time has come to conceptualize the underlyingdiscourses. READ MORE

  2. 2. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

    Author : Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
    Keywords : HUMANITIES; HUMANIORA; NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; HUMANIORA; NATURAL SCIENCES; HUMANITIES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

    Abstract : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. READ MORE

  3. 3. Design Space Exploration : co-operative creation of proposals for desired interactions with future artefacts

    Author : Bo Westerlund; Yngve Sundblad; Peter Ullmark; Elizabeth B.-N. Sanders; KTH; []
    Keywords : ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; HUMANITIES; HUMANIORA; HUMANIORA; HUMANITIES; Design process; co-operative design; participatory design; prototype; video prototype; attention; industrial design; design space; prop; Design; Design;

    Abstract : This thesis critically reflects on co-operative design workshops that I have conducted. The basic method used in these workshops draws on the participants’ embodied knowing. READ MORE

  4. 4. In/visible - Conceptualizing Service Ecosystem Design

    Author : Josina Vink; Bård Tronvoll; Bo Edvardsson; Katarina Wetter-Edman; Birgit Mager; Raymond P. Fisk; Karlstads universitet; []
    Keywords : HUMANITIES; HUMANIORA; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; HUMANIORA; SOCIAL SCIENCES; HUMANITIES; service design; service research; service ecosystems; social structures; systemic design; institutional theory; service-dominant logic; Business Administration; Företagsekonomi;

    Abstract : This thesis explores and advances the evolving understanding of service design in service research. The study problematizes the prevailing view of service design as the design of service offerings to improve customer experiences. READ MORE

  5. 5. Designing tools forconviviality : A design led exploration of ParticipatoryActivity Mapping

    Author : Fredrik Sandberg; Sara Ilstedt; Bo Westerlund; Stefan Holmlid; KTH; []
    Keywords : HUMANITIES; HUMANIORA; HUMANIORA; HUMANITIES; Convivial tool; design tools; service design; participatory design; space in between; heterogeneous; participatory activity mapping; absent; othering; Design tools; Service design; Participatory design; Space in-between; Heterogeneous; Participatory Activity Mapping; Absent; Othering;

    Abstract : This thesis is a report of research work that contributes to the understandingof so-called convivial tools. It does this by describing how small enterprisesuse Participatory Activity Mapping as an approach to changing, as well ascaring about, people and the things that hold their work situations together. READ MORE