Search for dissertations about: "service design"

Showing result 1 - 5 of 721 swedish dissertations containing the words service design.

  1. 1. Service Design : a conceptualization of an emerging practice

    Author : Katarina Wetter Edman; Sweden Göteborg Göteborgs universitet Högskolan för design och konsthantverk (HDK) Konstnärliga fakulteten; []
    Keywords : HUMANITIES; HUMANIORA; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; design practice; design management; user involvement; service marketing management; service-dominant logic; tjänstedesign; designpraktik; design management; användarinvolvering; Service;

    Abstract : Service design is an emerging design practice with an interdisciplinary heritage. Most previousresearch has been based on what service designers do; with the increased academic interestin service design over the past decade, the time has come to conceptualize the underlyingdiscourses. READ MORE

  2. 2. How Service Ideas Are Implemented : Ways of Framing and Addressing Service Transformation

    Author : Tim Overkamp; Stefan Holmlid; Johan Blomkvist; Alison Prendiville; Linköpings universitet; []
    Keywords : HUMANITIES; HUMANIORA; NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; HUMANIORA; NATURAL SCIENCES; HUMANITIES; service transformation; service implementation; service innovation; design; service logic; value co-creation; industrial service design;

    Abstract : As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service practice and the ways that design(ers) can contribute to this process are topics that are not well understood yet. READ MORE

  3. 3. Design Space Exploration : co-operative creation of proposals for desired interactions with future artefacts

    Author : Bo Westerlund; Yngve Sundblad; Peter Ullmark; Elizabeth B.-N. Sanders; KTH; []
    Keywords : ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; HUMANITIES; HUMANIORA; HUMANIORA; HUMANITIES; Design process; co-operative design; participatory design; prototype; video prototype; attention; industrial design; design space; prop; Design; Design;

    Abstract : This thesis critically reflects on co-operative design workshops that I have conducted. The basic method used in these workshops draws on the participants’ embodied knowing. READ MORE

  4. 4. In/visible - Conceptualizing Service Ecosystem Design

    Author : Josina Vink; Bård Tronvoll; Bo Edvardsson; Katarina Wetter-Edman; Birgit Mager; Raymond P. Fisk; Karlstads universitet; []
    Keywords : HUMANITIES; HUMANIORA; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; HUMANIORA; SOCIAL SCIENCES; HUMANITIES; service design; service research; service ecosystems; social structures; systemic design; institutional theory; service-dominant logic; Business Administration; Företagsekonomi;

    Abstract : This thesis explores and advances the evolving understanding of service design in service research. The study problematizes the prevailing view of service design as the design of service offerings to improve customer experiences. READ MORE

  5. 5. Stakeholder Engagement for Service Design : How service designers identify and communicate insights

    Author : Fabian Segelström; Stefan Holmlid; Catriona Macaulay; Linköpings universitet; []
    Keywords : NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Abstract : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. READ MORE