Search for dissertations about: "service duality"
Showing result 1 - 5 of 7 swedish dissertations containing the words service duality.
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1. Value Creation and Structural Change during the Third industrial Revolution. The Swedish Economy from a Vertical Perspective
Abstract : This thesis analyses structural changes and the role of technology in the Swedish economy since the 1970s. With the attention directed towards interdependencies between sectors, a vertical perspective is applied on the economy. READ MORE
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2. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery
Abstract : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. READ MORE
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3. Resource Allocation in Downlink Coordinated Multi-Point Systems
Abstract : The raised user expectations of quality of service and the rapid growth of the data traffics impose a great challenge for mobile communication systems. The performance, e.g., the spectrum efficiency, peak data rate, cell-edge data rate, of current cellular systems ismainly limited due to the presence of inter-cell interference. READ MORE
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4. National Telephone Advice Nursing in Sweden : Patient Safety and Communication
Abstract : The overall aim of this thesis was to investigate patient safety and communication within national telephone advice nursing (SHD) in Sweden. Four empirical studies with different perspectives were conducted. READ MORE
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5. Dentistry in Sweden - Healthy work or ruthless efficiency?
Abstract : The general objective of this thesis is to provide an understanding of the organization of Sweden's Public Dental Health Service (PDHS) and the problems it has faced, e.g. dentists’ job dissatisfaction. This is done against the background of the historical development of the Service. READ MORE