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Showing result 1 - 5 of 360 swedish dissertations matching the above criteria.

2. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

   Author : Johan Anselmsson; Företagsekonomiska institutionen; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

   Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE

4. 2. Representing Future Situations of Service : Prototyping in Service Design

   Author : Johan Blomkvist; Stefan Holmlid; Robert Ramberg; Daniel Kindström; Youn-kyung Lim; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service design; situated cognition; prototyping; representations; tjänstedesign; situerad kognition; prototypande; representationer;

   Abstract : This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. READ MORE

5. 3. Smart Homes and User Values : Long-term evaluation of IT-services in Residential and Single Family Dwellings

   Author : Greger Sandström; Ulf Keijer; Brian Atkin; KTH; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; accessibility; developer; dwelling; construction process; evaluation; home; housing; information technology; intelligent building; long-term; model; post-occupancy evaluation; resident; service delivery; smart home; trust; usability; usefulness; user; user evaluation; user experience; user value; Architecture; Arkitektur;

   Abstract : Do residents find value in smart home functions? How should these functions be designed to offer user benefit? These were the governing questions of this study that involved nearly 200 families in three different housing projects during five years of occupancy. The housing units were equipped with advanced smart homes solutions, electronic and digital devices to control them, and a set of functions to increase comfort, safety and security in the homes. READ MORE

6. 4. An Evaluation Platform for Semantic Web Technology

   Author : Cécile Åberg; Nahid Shahmehri; Patrick Lambrix; Lena Strömbäck; Welf Löwe; Linköpings universitet; []
   Keywords : NATURVETENSKAP; NATURAL SCIENCES; Semantic Web; Semantic Web services; service discovery; service description languages; Workflow; evaluation; sButler; OWL-DTP; Computer science; Datavetenskap;

   Abstract : The vision of the Semantic Web aims at enhancing today's Web in order to provide a more efficient and reliable environment for both providers and consumers of Web resources (i.e. information and services). READ MORE

7. 5. E-Government Service Evaluation in Rwanda : A Design Perspective

   Author : Solange Mukamurenzi; Åke Grönlund; Sirajul M. Islam; Jeremy Rose; Örebro universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Design science research; e-government; e-government service evaluation; information systems artifact; Least Developed Countries LDC ; Rwanda; Sub-Saharan Africa; user involvement;

   Abstract : Rwanda has embraced e-government. As the first step of implementation, services are being developed and provided online. READ MORE