Search for dissertations about: "service experience"
Showing result 1 - 5 of 340 swedish dissertations containing the words service experience.
-
1. Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience
Abstract : During the past approximately 15 years designers have paid increasing attention to service and changes in our society, resulting in a new design discipline – service design. In parallel, designers’ contributions to service development and innovation have been brought forward, often emphasizing designers’ capability of involving users, acting in and through multidisciplinary teams and using visualization skills in these situations. READ MORE
-
2. Self-Service Recovery
Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE
-
3. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE
-
4. Personal service environments : Openness and user control in user-service interaction
Abstract : This thesis describes my work with making the whole experience of using electronic services more pleasant and practical. More and more people use electronic services in their daily life — be it services for communicating with colleagues or family members, web-based bookstores, or network-based games for entertainment. READ MORE
-
5. Cognitive load in dialogue interpreting : Experience and directionality
Abstract : This dissertation investigates the effect of experience and language direction on cognitive load in dialogue interpreting. The general objective of the study is to contribute to a better understanding of cognitive processes involved in dialogue interpreting. READ MORE