Search for dissertations about: "service failures"

Showing result 1 - 5 of 62 swedish dissertations containing the words service failures.

  2. 1. Proactivity in Service Failure and Service Recovery

    Author : Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Abstract : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. READ MORE

  4. 2. Co-firing complex biomass in a CFB boiler : ash transformation, corrosion control and materials selection

    Author : Henrik Hagman; Dan Boström; Rainer Backman; Mats Lundberg; Lars-Erik Åmand; Umeå universitet; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ash transformation; process control; equilibrium calculations; boiler availability; failures; alloy selection; alloy degradation; vortex finder VF ; service life estimation; sulfation; chloridation; high temperature corrosion; biomass; waste derived fuels; forest residues; RDF; Biomal; slaughterhouse waste; peat; waste wood; industrial waste water treatment sludge; HAD; RSMT; Alloy 253MA; Alloy 310S; Alloy 800H HT; Alloy DS; Alloy 600;

    Abstract : The effects of greenhouse gas net emissions on global warming, stricter legislation on waste handling, and the pursuit of ever cheaper heat- and power production are all important factors driving the introduction of complex fuels in incineration plants. However - without fundamental knowledge regarding ash transformation, corrosion control, and materials selection – this introduction of potentially economically and environmentally beneficial fuels, might instead cause economic loss and environmentally adverse effects. READ MORE

  5. 3. Service reliability and maintainability

    Author : Fredrik Nytomt; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Datorstödd maskinkonstruktion; Computer Aided Design;

    Abstract : Today, the perspective of business is shifting from a focus on physical products to service production delivered as functional products, often referred to as total care products. This thesis is concerned with the provision of functional products, that is, products that include both hardware and services. READ MORE

  6. 4. Enterprise Architecture for Information System Analysis : Modeling and assessing data accuracy, availability, performance and application usage

    Author : Närman Per; Mathias Ekstedt; Pontus Johnson; Sjaak Brinkkemper; KTH; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Enterprise Architecture; Metamodeling; Decision-making; Data Accuracy; Service Availability; Service Performance; Technology Acceptance Model; Task Technology Fit;

    Abstract : Decisions concerning IT systems are often made without adequate decision-support. This has led to unnecessary IT costs and failures to realize business benefits. The present thesis presents a framework for analysis of four information systems properties relevant to IT decision-making. READ MORE

  7. 5. Scalable Self-Organizing Server Clusters with Quality of Service Objectives

    Author : Constantin Adam; Rolf Stadler; Giovanni Pacifici; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Telekommunikation; Autonomic computing; self-organization; decentralized control; web services; quality of service; Telekommunikation; Telecommunication; Telekommunikation;

    Abstract : Advanced architectures for cluster-based services that have been recently proposed allow for service differentiation, server overload control and high utilization of resources. These systems, however, rely on centralized functions, which limit their ability to scale and to tolerate faults. READ MORE