Search for dissertations about: "service features"

Showing result 1 - 5 of 126 swedish dissertations containing the words service features.

  1. 1. Formal Approaches for Behavioral Modeling and Analysis of Design-time Services and Service Negotiations

    Author : Aida Čaušević; Paul Pettersson; Cristina Seceleanu; Ina Schieferdecker; Mälardalens högskola; []
    Keywords : NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; Service-Oriented Systems; Formal modeling and Analysis; Service; Service Composition; Service Negotiation; Computer Science; datavetenskap;

    Abstract : During the past decade service-orientation has become a popular design paradigm, offering an approach in which services are the functional building blocks. Services are self-contained units of composition, built to be invoked, composed, and destroyed on (user) demand. READ MORE

  2. 2. Customer Complaint Behaviour in Service

    Author : Bård Tronvoll; Bo Edvardsson; Anders Gustafsson; Robert Johnston; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer complaint behaviour; complaint; dynamic; process; Business studies; Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. READ MORE

  3. 3. Why Sweden Suspended Military Service : The Policy Process from 1990 to 2009

    Author : Mårten Lindberg; Statsvetenskapliga institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Military service; deinstitutionalisation; Sweden; Moderate Party; Social Democratic Party; issue-reputation;

    Abstract : For little more than a century military service enacted Swedish values of equality, solidarity and doing one's part for the public good. What started out at as mere military recruitment policy in 1901 developed into an institutional feature of Swedish society: appreciated by society, the conscripts, the Armed Forces and by political parties to the left and the right. READ MORE

  4. 4. Energy Efficiency Versus Gains in Consumer Amenities

    Author : Frances Sprei; Chalmers University of Technology; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; energy efficiency; residential buildings; service features; Sweden; passenger cars; fuel consumption; downsizing; technological development;

    Abstract : This thesis, consisting of five papers, addresses the question of what share of technological development results in increased energy efficiency rather than offsetting improved consumer services in the form of gains in consumer amenities? In the first paper economic and organizational explanations are given for stagnating energy efficiency trends in the Swedish residential building sector. The results show that changes in energy prices to a large extent explain the observed stagnation. READ MORE

  5. 5. Service management in housing refurbishment : satisfying the ultimate customer

    Author : Mats G. Holm; KTH; []
    Keywords : ;

    Abstract : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. READ MORE