Search for dissertations about: "service industries"

Showing result 1 - 5 of 74 swedish dissertations containing the words service industries.

  1. 1. Service Logic in Digitalized Product Platforms A Study of Digital Service Innovation in the Vehicle Industry

    University dissertation from Göteborg : Göteborgs universitet

    Author : Soumitra Chowdhury; Högskolan i Halmstad.; Göteborgs universitet.; Gothenburg University.; [2015]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; digital services; premises; digital service innovation; digitalized product platforms; service logic; digital Services; Data- och informationsvetenskap; Computer and Information Sciences Computer Science;

    Abstract : The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. READ MORE

  2. 2. Persistent Digital Service Encounters Challenges of organizational use of social media in a hotel chain

    University dissertation from Trollhättan : University West

    Author : Karin Högberg; Högskolan Väst.; [2018]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational social media; IT change; IT use; hospitality; digital service encounters; Informatik; Informatics; Work Integrated Learning; Arbetsintegrerat lärande;

    Abstract : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. READ MORE

  3. 3. The Customer's Role in New Service Development

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Bodil Sandén; Karlstads universitet.; [2007]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; New Service Development; Service Innovation; New Product Development; Customer Involvement; User Involvement; Market Research; Market Orientation; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; Företagsekonomi;

    Abstract : Given today’s industry dynamics, new service development is becoming increasingly important to the competitiveness, growth, and survival of organizations. Unfortunately, new service development has proven to be a complex and difficult task. READ MORE

  4. 4. Transport Efficiency: Analysing the Transport Service Triad

    University dissertation from ; Chalmers tekniska högskola; Gothenburg

    Author : Victor Eriksson; [2019]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; transport service; transport efficiency; activities; freight transport; transport service triad; triad; business relationships; actors; industrial network approach; resources;

    Abstract : This thesis deals with transport services and transport efficiency. There are growing environmental concerns for many industries and the freight transport industry in particular faces challenges in reducing its CO2 emissions. READ MORE

  5. 5. Enhancing the Industrial Service Offering New Requirements on Content and Processes

    University dissertation from Ekonomiska institutionen

    Author : Christian Kowalkowski; Linköpings universitet.; Linköpings universitet.; [2006]
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; Bundling; Customer relationships; Process interfaces; TECHNOLOGY Industrial engineering and economy Industrial organisation; administration and economics; TEKNIKVETENSKAP Industriell teknik och ekonomi Industriell organisation; administration och ekonomi;

    Abstract : The overall purpose of this thesis is to describe and analyse how capital goods manufacturers can enhance their industrial service offering.The theoretical basis of this research is found in services marketing, recognising co-creation of value, that the service process is an open production system and that the customer determines value as the manufacturer can only offer value propositions. READ MORE