Search for dissertations about: "service organisation"

Showing result 1 - 5 of 135 swedish dissertations containing the words service organisation.

2. 1. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

   Author : Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

   Abstract : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. READ MORE

4. 2. Customer-to-customer roles and impacts in service encounters

   Author : Linda Lee; Esmail Salehi-Sangari; Ian P McCarthy; Gerard Prendergast; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service encounters; group service encounters; customer-to-customer interaction; customer cohort climates; other customers; service operations; online reviews; Industriell ekonomi och organisation; Industrial Engineering and Management;

   Abstract : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. READ MORE

5. 3. Managing the Industrial Service Function

   Author : Christian Kowalkowski; Per-Olof Brehmer; Maria Holmlund-Rytkönen; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; service function; manufacturing firms; ICT; customer relationships; value; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

   Abstract : During the past decade, growing attention has been given to industrial service offerings in the marketing literature as well as in many manufacturing firms. This phenomenon is often described as a goods-services transition, in which companies increasingly turn to the provision of industrial services in order to achieve competitive advantage, such a closer customer relationships and higher profit margins. READ MORE

6. 4. Navigating Manufacturing Firms to Service-led Business Models

   Author : Marin Jovanovic; Mats Engwall; Anna Jerbrant; Glenn Parry; KTH; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; servitization; service transition strategy; service business models; outcome-based contracts; Industrial Economics and Management; Industriell ekonomi och organisation;

   Abstract : This thesis tackles an increasingly popular phenomenon – servitization of manufacturing – a growth opportunity for industrial firms through a service-led business model. However, implementing a servitization strategy in industrial firms triggers multifaceted challenges and requires further research. READ MORE

7. 5. Public e-Service Stakeholders : A study on who matters for public e-service development and implementation

   Author : Ida Lindgren; Karin Axelsson; Göran Goldkuhl; Leif Flak; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

   Abstract : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. READ MORE