Search for dissertations about: "service quality analysis"

Showing result 1 - 5 of 284 swedish dissertations containing the words service quality analysis.

  2. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

    Author : Johan Anselmsson; Företagsekonomiska institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE

  4. 2. Formal Approaches to Service-oriented Design : From Behavioral Modeling to Service Analysis

    Author : Aida Čaušević; Paul Pettersson; Jonathan P. Bowen; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; service-oriented software engineering; formal modeling; service-oriented systems; resources; analysis; behavior; correctness check; Computer science; Datavetenskap; Computer Science; datavetenskap;

    Abstract : Service-oriented systems (SOS) have recently emerged as context-independent component-based systems. In contrast to components, services can be created, invoked, composed and destroyed at run-time. Services are assumed to be platform independent and available for use within heterogeneous applications. READ MORE

  5. 3. Formal Approaches for Behavioral Modeling and Analysis of Design-time Services and Service Negotiations

    Author : Aida Čaušević; Paul Pettersson; Cristina Seceleanu; Ina Schieferdecker; Mälardalens högskola; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Service-Oriented Systems; Formal modeling and Analysis; Service; Service Composition; Service Negotiation; Computer Science; datavetenskap;

    Abstract : During the past decade service-orientation has become a popular design paradigm, offering an approach in which services are the functional building blocks. Services are self-contained units of composition, built to be invoked, composed, and destroyed on (user) demand. READ MORE

  6. 4. Engineering Quality Feelings : Applications in products, service environments and work systems

    Author : Ebru Ayas; Jörgen Eklund; Shigekazu Ishihara; Tom Childs; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ew product development; ergonomics evaluation design for quality; Affective Engineering; servicescape design; product experience;

    Abstract : Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. READ MORE

  7. 5. Service Quality in Refurbishment: Craftsman-User Interaction

    Author : Mats G. Holm; Chalmers tekniska högskola; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; building refurbishment; contractor reputation; craftsman-user interaction; service quality;

    Abstract : Many companies in various lines of business have long recognized service quality as a key to success and long-term survival. Nevertheless, it is only recently that service quality has come into focus in the construction industry. READ MORE