Search for dissertations about: "service quality aspects"

Showing result 1 - 5 of 152 swedish dissertations containing the words service quality aspects.

  2. 1. Customer-Perceived Service-Quality and Technology-Based Self-Service

    Author : Johan Anselmsson; Företagsekonomiska institutionen; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE

  4. 2. Aspects of Quality : Using Quality Measurements to Improve Computer Network Performance

    Author : Pehr Söderman; Peter Sjödin; Markus Hidell; Karl-Johan Grinnemo; KTH; []
    Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Computer Science; Datalogi;

    Abstract : As computer networks grow in complexity, measuring the performance becomes a challenge. Intrinsic properties of the networks capability to transport data, such as bandwidth, latency, loss, and error rate are not always enough to provide a clear picture of how well the network can satisfy the users' expectations. READ MORE

  5. 3. Information in use : Aspects of information quality in workflows

    Author : Patrik Brandt; Blekinge Institute of Technology; []
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; Digital services; information; workflow; information quality; SOA; Computer Science;

    Abstract : This thesis is founded on the global growth of the service sector and its significance for society as a whole and for the individual human being. In the last decade, technology has changed the way services are created, developed and delivered in remarkable ways. READ MORE

  6. 4. The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery

    Author : Andrea Birch-Jensen; Chalmers tekniska högskola; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; quality improvements; digitalization; small data; customer feedback; customer focus; service improvements; manufacturing; quality management;

    Abstract : Understanding customer needs is fundamental for being able to deliver high quality products and services, and, as a result, maintain and improve customer satisfaction. Achieving this has become a challenge, as rapid technological developments, market saturation, and increasingly skilled competition from low-cost economies have led to progressively more complex customer needs. READ MORE

  7. 5. E-Government Service Evaluation in Rwanda : A Design Perspective

    Author : Solange Mukamurenzi; Åke Grönlund; Sirajul M. Islam; Jeremy Rose; Örebro universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Design science research; e-government; e-government service evaluation; information systems artifact; Least Developed Countries LDC ; Rwanda; Sub-Saharan Africa; user involvement;

    Abstract : Rwanda has embraced e-government. As the first step of implementation, services are being developed and provided online. READ MORE