Search for dissertations about: "service strategy"

Showing result 1 - 5 of 232 swedish dissertations containing the words service strategy.

2. 1. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

   Author : Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

   Abstract : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. READ MORE

4. 2. Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic

   Author : Nina Löfberg; Lars Witell; Anders Gustafsson; Bo Edvardsson; Daniel Kindström; Karlstads universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service business logic; Value co-creation; Services in manufacturing firms; Service orientation; Business Administration; Företagsekonomi;

   Abstract : Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. READ MORE

5. 3. Adapting manufacturing strategy to industrial after-sales service operations

   Author : Pontus Johansson; Jan Olhager; Sergio Cavalieri; Linköpings universitet; []
   Keywords : TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Manufacturing strategy; Operations strategy; Service operations; Industrial engineering and economy; Industriell teknik och ekonomi;

   Abstract : This dissertation is initiated from an increased awareness within industry of the importance of services in general and of after-sales services in particular. The scope of this research is to analyse how the specific characteristics of after-sales services affect a company’s manufacturing strategy, which in effect should become an operations strategy not only considering the manufacturing of goods. READ MORE

6. 4. Activation Policy in Action : A Street-Level Study of Social Assistance in the Swedish Welfare State

   Author : Katarina H. Thorén; Sydney Hans; Tapio Salonen; Jennifer Mosley; Jeanne Marsh; Växjö universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Activation policy; social assistance; street-level bureaucracy theory; front-line workers; implementation; welfare state; coping strategy; discretion; Social work; Socialt arbete; Socialt arbete; Social Work;

   Abstract : Work-related activation policies are currently developing in most western welfare states. Sweden is no exception and activation policies were introduced in the 1990s in many municipal social services organizations in Sweden. READ MORE

7. 5. Manufacturing strategy perspectives on industrial services

   Author : Pontus Johansson; Linköpings universitet; []
   Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Manufacturing strategy; Industrial service; After-sales service;

   Abstract : The service sector is in most western countries dominating the gross domestic product, often with a share of over 70 %. This is also reflected in manufacturing companies, whose products have gone from being pure goods to contain more and more service characteristics. READ MORE