Search for dissertations about: "service work"

Showing result 1 - 5 of 697 swedish dissertations containing the words service work.

  1. 1. Managing social work Organisational conditions and everyday work for managers in the Swedish social services

    University dissertation from Stockholm : Department of social work, Stockholm University

    Author : Emelie Shanks; Stockholms universitet.; [2016]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Social work; managers; social work management; social work administration; social work leadership; human service management; managerialism; marketisation; New Public Management; organisational conditions; social services; socialt arbete; Social Work;

    Abstract : The personal social services in Sweden have undergone major changes during recent decades, partly due to the reforms caused by the influence of New Public Management (NPM) and partly due to the trend towards greater specialisation. These changes have had consequences for both social work management and for social work practice. READ MORE

  2. 2. Self-Service Recovery

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Niklas E. Johansson; Karlstads universitet.; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; SOCIAL SCIENCES Statistics; computer and systems science Informatics; computer and systems science Informatics; SAMHÄLLSVETENSKAP Statistik; data- och systemvetenskap Informatik; data- och systemvetenskap Informatik; Information Systems; Informatik; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Service recovery SR ; self-service technology SST ; self-service recovery SSR ;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  3. 3. Habilitation in focus - A human service organization and its challenges

    University dissertation from Socialhögskolan, Lunds universitet

    Author : Ulla Bohlin; Lunds universitet.; Lund University.; [2009]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Human service organization; Conductive education; Interprofessional team work; Habilitation;

    Abstract : Abstract This dissertation explores intervention practices for children and young persons with developmental disabilities. It focuses especially health and medically related services provided by the local children habilitation centres (CHC: s), where everyday services are carried out by interprofessional teams of habilitation specialists. READ MORE

  4. 4. Client work, job satisfaction and work environment aspects in human service organizations

    University dissertation from Department of Psychology, Lund University

    Author : Sandra Jönsson; [2005]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Socialpsykologi; Social psychology; Psykologi; arbetstillfredsställelse; arbetsmiljö; socialt arbete; Psychology; arbetsmotivation; klientarbete; human serviceorganisationer; social work; job satisfaction; work environment; work motivation; human service organizations; client work;

    Abstract : Popular Abstract in Swedish I denna avhandling presenteras tre studier som fokuserar på human serviceorganisationer, klientarbete, arbetstillfredsställelse och arbetsmiljö. Det övergripande syftet med denna avhandling var att med särskilt fokus på grad av direkt klientarbete och tillfredsställelse i arbetet undersöka arbetssituationen i olika typer av human serviceorganisationer. READ MORE

  5. 5. Stakeholder Engagement for Service Design How service designers identify and communicate insights

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Fabian Segelström; Linköpings universitet.; Linköpings universitet.; [2013]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Abstract : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. READ MORE