Search for dissertations about: "service"

Showing result 1 - 5 of 2046 swedish dissertations containing the word service.

  1. 1. Service Design : a conceptualization of an emerging practice

    University dissertation from Göteborg : University of Gothenburg

    Author : Katarina Wetter Edman; Göteborgs universitet.; Gothenburg University.; [2011]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; HUMANIORA; HUMANITIES; HUMANIORA; HUMANITIES; service design; design practice; design management; user involvement; service marketing management; Service-Dominant logic; service-dominant logic; tjänstedesign; designpraktik; användarinvolvering; Service;

    Abstract : Tjänstedesign, är till sin natur tvärvetenskaplig med rötter både inom design och servicemanagement/marketing tradition. Tidigare designforskning har främst baserats på vad entjänstedesigner gör och relaterar i liten grad till det mer etablerade service marketing/managementområdet. READ MORE

  2. 2. Self-Service Recovery

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Niklas E. Johansson; Karlstads universitet.; [2007]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; SOCIAL SCIENCES Statistics; computer and systems science Informatics; computer and systems science Informatics; SAMHÄLLSVETENSKAP Statistik; data- och systemvetenskap Informatik; data- och systemvetenskap Informatik; Information Systems; Informatik; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Service recovery SR ; self-service technology SST ; self-service recovery SSR ;

    Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE

  3. 3. Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience

    University dissertation from Fakulteten för ekonomi, kommunikation och IT

    Author : Katarina Wetter Edman; Göteborgs universitet.; Gothenburg University.; [2014]
    Keywords : HUMANIORA; HUMANITIES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Design for Service; design practice; service logic; service design; user involvement user centered design; materialization; narrative; experience; design for service; user involvement; user-centered design; narrative experience;

    Abstract : During the past approximately 15 years designers have paid increasing attention to service and changes in our society, resulting in a new design discipline – service design. In parallel, designers’ contributions to service development and innovation have been brought forward, often emphasizing designers’ capability of involving users, acting in and through multidisciplinary teams and using visualization skills in these situations. READ MORE

  4. 4. Stakeholder Engagement for Service Design How service designers identify and communicate insights

    University dissertation from Linköping : Linköping University Electronic Press

    Author : Fabian Segelström; Linköpings universitet.; Linköpings universitet.; [2013]
    Keywords : NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Abstract : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. READ MORE

  5. 5. Customer-Perceived Service-Quality and Technology-Based Self-Service

    University dissertation from Lund Business Press

    Author : Johan Anselmsson; Lunds universitet.; Lund University.; [2001]
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Abstract : Popular Abstract in Swedish I litteraturen kring marknadsföring av tjänster har det i flera sammanhang diskuterats hur tjänster baserade på kombinationer av kundmedverkan och teknologi kan erbjudas till kunden. Exempel som behandlats är bankers uttagsautomater, självbetjäning på bensinstationer och automatiska banktjänster över telefon. READ MORE