Search for dissertations about: "service"
Showing result 6 - 10 of 2687 swedish dissertations containing the word service.
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6. Self-Service Recovery
Abstract : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. READ MORE
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7. Representing Future Situations of Service : Prototyping in Service Design
Abstract : This thesis describes prototyping in service design through the theoretical lens of situated cognition. The research questions are what a service prototype is, what the benefits of service prototyping are, and how prototypes aid in the process of designing services. Four papers are included. READ MORE
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8. In/visible - Conceptualizing Service Ecosystem Design
Abstract : This thesis explores and advances the evolving understanding of service design in service research. The study problematizes the prevailing view of service design as the design of service offerings to improve customer experiences. READ MORE
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9. Service in the Airlines : Customer or Competition Oriented?
Abstract : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. READ MORE
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10. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings
Abstract : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. READ MORE