Search for dissertations about: "servicescape"

Showing result 1 - 5 of 9 swedish dissertations containing the word servicescape.

  1. 1. Changing the servicescape : The influence of music, self-disclosure and eye gaze on service encounter experience and approach-avoidance behavior

    Author : Pernille Andersson K; Per Kristensson; Erik Wästlund; Anders Gustafsson; Lars-Olof Johansson; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Servicescape; Approach Avoidance; Emotions; Social impression; Consumer behavior; Encounter experience; Music; Self-disclosure; Eye gaze; Retail; Psykologi; Psychology;

    Abstract : The purpose of this thesis is to investigate and understand the effect of a servicescape’s ambient and social conditions on consumers’ service encounter experience and their approach/avoidance behavior in a retail context. In three papers, with a total sample of over 1600 participants (including 550 actual consumers) and seven experiments, the author investigates the effect of music (ambient stimuli), employees’ self-disclosure (verbal social stimuli) and employees’ gazing behavior (nonverbal social stimuli) on consumers’ service encounter experience and approach/avoidance behavior in a retail store. READ MORE

  2. 2. Changing the servicescape : The influence of music and self-disclosure on approach-avoidance behavior

    Author : Pernille Andersson K; Per Kristensson; Wästlund Erik; Anders Gustafsson; Magnus Söderlund; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Servicescape; Approach Avoidance; Affect; Consumer behavior; Psykologi; Psychology;

    Abstract : The purpose of this thesis is to investigate and understand the effect of a servicescape’s ambient and social conditions on consumers’ Approach/Avoidance behavior in a retail context. More specifically, this thesis investigates the effect of music (ambient stimuli) and employees’ self-disclosure (social stimuli) on consumers’ Approach/Avoidance behavior in a retail store. READ MORE

  3. 3. Servicescapes seen by visually impaired travellers : Time-geography approach to servicescape research

    Author : Alma Raissova; Institutionen för service management och tjänstevetenskap; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; servicescape; time-geography; constraints; tactics; blind; visually impaired persons; servicescape; tidsgeografi; begränsningar; taktik; blinda; synskadade;

    Abstract : Knowledge gaps remain in the study of servicescapes, since existing research on servicescapes tends to ignore major advances in the understanding of space and time as social phenomena. One aspect that particularly requires further study is how emerging constraints influence customers’ interactions with organized service places. READ MORE

  4. 4. Customer experiences of resource integration : Reframing servicescapes using scripts and practices

    Author : Jörg Pareigis; Bo Edvardsson; Per Echeverri; Peter Magnusson; Peter Thilenius; Karlstads universitet; []
    Keywords : SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; resource integration; interactive value formation; servicescape; microethnography; public transport; Business Administration; Företagsekonomi;

    Abstract : It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. READ MORE

  5. 5. Exploring barriers to energy efficiency in supermarkets

    Author : Ulla Lindberg; MariAnne Karlsson; Högskolan i Borås; []
    Keywords : retail; servicescape; foodscape; chilled groceries; energy efficiency; barriers; refrigerated display cabinets; consumer behaviors; consumer perceptions; Resource Recovery; Resursåtervinning;

    Abstract : Energy efficiency activities in sections of grocery stores for chilled groceries are subject to particular challenges as this is a complex indoor environment given that the goal of store owners is to offer consumers chilled groceries of high quality in a comfortable environment while at the same time trying to reduce energy use. Consequently, it is important to maintain the right temperature in the right place and to be aware of the consumers’ shopping situation. READ MORE