Search for dissertations about: "social categorisation"

Showing result 11 - 15 of 20 swedish dissertations containing the words social categorisation.

  2. 11. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities

    Author : Ute Walter; Åsa Öström; Bo Edvardsson; Tore Strandvik; Örebro universitet; []
    Keywords : customer service experience; experience driver; dynamic; restaurant; co-creation; critical incident technique; phone encounters; experience room; servicescape; social interaction; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Culinary Arts and Meal Science; Måltidskunskap; Måltidskunskap; Culinary Arts and Meal Science;

    Abstract : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. READ MORE

  4. 12. Processing Asymmetries of Emotionally Valenced Stimuli

    Author : Mats Dahl; Institutionen för psykologi; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Psychology; recollective experience; remember-know; memory; encoding; processing asymmetries; emotional words; emotional faces; affective pictures; emotion; affective information; Psykologi;

    Abstract : The central phenomenon investigated concerns the valence-based process asymmetry found in several earlier studies (e.g. Pratto & John, 1991; Taylor, 1991), where negative stimuli seem to initiate more thorough processing than positive stimuli. This finding was consistent in the three empirical studies forming this dissertation. READ MORE

  5. 13. Kategoriseringar av barn i förskoleåldern : Styrning & administrativa processer

    Author : Kristian Lutz; Lunds universitet; []
    Keywords : SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Assesment; development evaluation; deviance; discourse analysis; governmentality; inclusion; normality; preschool; preschool children; special needs; assessment;

    Abstract : The present thesis investigates, analyses and critically discusses the manner in which children with special needs are categorised in the Swedish preschool. The emergence of the category and its construction depends on a number of “truths” concerning children, related to historical and cultural processes in society. READ MORE

  6. 14. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing

    Author : Marie Mattisson; Malou Lindberg; Sussanne Börjeson; Kristofer Årestedt; Inger K. Holmström; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telenursing; Telephone nursing; Social interaction; Nurse-patient relations; Patient satisfaction; Nursing models; Surveys and questionnaires;

    Abstract : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. READ MORE

  7. 15. Beware of Non-Supportive Leaders : Moderating Effects of Supportive Leadership on the Risks and Effects of Workplace Bullying

    Author : Stefan Blomberg; Michael Rosander; Bengt Ståhlbom; Duncan Lewis; Linköpings universitet; []
    Keywords : MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Workplace bullying; Supportive leadership; Health; Role ambiguity; Hostile work climate; Moderation; Longitudinal; Arbetsplatsmobbning; Stödjande ledarskap; Hälsa; Otydliga roller; Fientligt arbetsklimat; Moderation; Longitudinell;

    Abstract : The aim was to investigate how supportive leadership affects workplace bullying—both in terms of risk factors that may lead to bullying but also in terms of the effects of bullying. The thesis includes three survey studies based on different Swedish cohorts and using different research design in terms of the number of data collection waves and timeframes. READ MORE