Search for dissertations about: "telefon"
Showing result 1 - 5 of 23 swedish dissertations containing the word telefon.
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1. Telephone Nursing : Stakeholder views and understandings from a paediatric and a gender perspective
Abstract : ‘First line healthcare’ is offered via telephone in many Western countries. The overall aim of this thesis is to describe Telephone Nursing (TN) from three viewpoints: telenurses, parents calling for their children, and operation managers. Four empirical studies were conducted. READ MORE
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2. Speech enhancement for mobile communications
Abstract : Three major applications of speech enhancement have been studied: noise reduction for mobile telephone handsfree accessories, noise reduction for handheld mobile telephones, and short delay noise reduction for frame-less telephone systems. During conversation, both hearing and speaking adapt to the background noise in a noisy environment. READ MORE
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3. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing
Abstract : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. READ MORE
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4. Kundkommunikation på distans : en studie om kommunikationsmediets betydelse i affärstransaktioner
Abstract : Tidigare var det vanligaste, och ofta enda, sättet att skaffa varor av olika slag, att besöka en butik och där välja ut och betala de produkter vi behövde. Sätten att införskaffa produkter har dock förändrats. Under senare år har det blivit mer vanligt att handla på distans. READ MORE
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5. Customer-Perceived Service-Quality and Technology-Based Self-Service
Abstract : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. READ MORE